What are the responsibilities and job description for the IT Support position at Belcan?
Job Title: IT Support
Location: Oak Creek, WI USA 53154
Duration: 12 Months Contract (Potential temp to Perm)
Payrate: $22/hr.
Shift: 1st shift
Responsibilities:
- Onsite Technology Support provides in-person assistance to employee end users.
- Responds to telephone calls, emails, and personnel requests for technical support.
- Provide support to end users on a variety of issues.
- Identifies, researches, and resolves technical problems.
- Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
- Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems
- Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
- Training users on use of new technology and software
- Performs pro-active monitoring computer systems through appropriate tools.
- Documents, tracks, and monitors problems to ensure timely resolutions.
- Participates in various IT projects working with internal and external teams.
- Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports
- Maintaining IT hardware equipment inventory.
#itsupport #technicalsupport
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $22
