IBH CARE COORDINATOR - PEDIATRICS

Description

Company Description: 

Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.

Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring equitable access to essential healthcare services for every member of our community, irrespective of financial status, language proficiency, sexual orientation, cultural background, living situation, or insurance coverage.

Job Summary:

The IBH Care Coordinator - Pediatrics is responsible for linking pediatric clients to medical, behavioral, and social services in a preventative and comprehensive manner.  This role serves as the liaison between the client, the community, and the full scope of Axis’s services, to include medical care, behavioral health services, dental care and the WIC program. This role will support young clients and their families with the basic medical and social needs to lead healthy lives and to minimize their risks for entering the criminal justice system.

Qualifications: 

• High school Diploma Required, Associates of Arts or Bachelor Degree preferred.

• Two (2) years of experience interacting one on one with patients from diverse backgrounds in healthcare, social services or in a probation setting.

• Bilingual Spanish/Hindi or other language prevalent amongst Axis patients preferred, but not required.

• Experience working with children and parents.

• Knowledge of Tri-Valley/Bay Area health and social service resources.

• Strong organizational, administrative and problem-solving skills and ability to adapt, while maintaining a positive attitude.

• Ability to work under pressure and complete assignments independently and in a timely manner.

• Ability to effectively present information to others, including clients, Axis staff and community partners.

• Ability to seek direction and approval as appropriate while also working independently and using professional judgment and diplomacy.

• Work in a team-oriented environment with a number of professionals with diverse work styles.

• Understand concepts of integrated care services and relationships with a variety of health discipline coordination of patient care.

• Ability and knowledge of how to use electronic health records to document and improve integration of care.

• Strong analytical, employee relations, and interpersonal skills.

• Excellent writing, business communication, editing, and proofreading skills.

• Ability to interact effectively and in a supportive manner with persons of all backgrounds.

• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.

• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times. 

• Ability to establish and maintain positive and professional working relationships.

• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.

• Must be able to be at work regularly and on time.

• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.

• A can-do attitude with attention to detail.

• Ability to type a minimum of 35 WPM with minimal errors.

• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems. 

• Must be able to use office equipment (i.e. copier, fax, etc.).

Essential Duties/Responsibilities 

• Accepts warm hand-offs between agencies (or departments internally) and coordinates care to facilitate integration of care for pediatric patients.

• Assists IBH Director with program development related projects and administrative support.

• Works with IBH Director to implement structures that are designed to enhance patient care through greater integration between outside agencies, Axis medical providers, the consulting psychiatrist and the IBH staff therapists (i.e. obtaining records, sending records, etc.)

• Tracks patient attendance on all IBH staff therapist panels, and is partially responsible for enforcing Axis Community Health’s IBH Attendance Policy.

• Work closely with therapists who work with children and teens to coordinate patient care and resource needs.

• Support the navigation of wrap-around preventative services for clients and families including enrollment in Medi-Cal, CalFresh, housing and other resources.

• Assist with implementing universal BH and trauma screenings for pediatric populations, with the goal of early intervention for at-risk clients.

• Link clients who have experienced adverse childhood experiences (ACEs) to appropriate follow-up resources both within the health centers and throughout the Alameda County.

• Encourage partnership between external entities such as schools, ACBH contracted services, California Children’s Services (CCS), and the Regional Center of the East Bay.

• Actively participate in ongoing trainings and workshops that promote continuing professional growth and increase knowledge base around pediatric healthcare service.

• Attends and participates in weekly staff meetings as requested; helps IBH Director set up trainings and agenda for staff meetings as necessary.

• Tracking of patient referrals internally, externally and other reporting requirements mandated by funding source.

• Participates in any other activities deemed appropriate by the IBH Director related to providing additional support to the IBH program.

• Works hand in hand with other care coordinators and also care neighborhood professionals in order to ensure all services are being provided in collaboration and are not redundant.

• Support a positive work environment and foster teamwork.

• Participate in staff meetings, and attend other meetings and training events as assigned.

• May be required to perform other related duties, responsibilities, and special projects as assigned.

Benefits: 

• Employer paid health, dental, and vision benefits to the employee. 

• Option to participate in a 403(B) retirement plan with employer matching contribution. 

• Partial educational reimbursement. 

• 12 paid holidays. 

• Accrued paid time off with each pay period.  

• Employee discount programs. 

Connect with Axis:

Company Page: https://www.axishealth.org

Facebook: https://www.facebook.com/axiscommunityhealth 

LinkedIn: https://www.linkedin.com/company/axis-community-health

Annual Gratitude Report: https://issuu.com/axiscommunityhealth/docs/gratitudereport2024

Physical, Cognitive, and Environmental Working Conditions:

Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.

Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.

Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.

Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood.

Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.

Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.

EQUAL EMPLOYMENT OPPORTUNITY

Axis Community Health is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation, please contact HR@axishealth.org for assistance.

Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity. 

Key Search Words: Integrated Behavioral Health, Pediatrics Care Coordinator, IBH, Child Health Coordinator, Pediatric Medical Liaison, Family Care Coordinator, Pediatric Case Manager, Pediatric Health Navigator, Child Wellness Coordinator, Pediatric Support Coordinator, Customer Service, Healthcare, Healthcare Professional, Healthcare Worker, Patient Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Assistant Tasks, Clinical Tasks, Patient Relations, Administrative Procedures, Microsoft Office, EHR, EPIC, #LI-Onsite

Qualifications

Salary : $25 - $28