Relationship Manager

About Axis Portable Air LLC

We are Axis Portable Air, the industry’s most disruptive and fastest growing equipment rental company. WHAT WE DO? We rent portable and temporary air conditioning, heating, and air quality equipment to end-users that operate in environments where temperature control is crucial. WHO DO WE WORK WITH? Think about national retailers, telco companies, restaurants, government institutions, healthcare systems, general contractors, and so much more. WHERE WE DO IT? Starting in Phoenix, AZ we spent our first 60 months opening our first 36 offices. Today we support clients in nearly every city across the US. HOW WE DID IT? We found the right people and created a highly competitive team. Then committed to building the business around and for those who run it each day. We created a culture that champions success and incentivizes performance, so here – it’s truly rewarded. WHY IT MATTERS? We took it a step further and launched our “TEAM OWNERSHIP PROGRAM”. Here, everyone acts like an owner because the $10,000 worth of T.O.P. units they receive each year makes them one. Now when the company wins, we all win. For us, this is exactly how it should be.

AXIS PORTABLE AIR LLC IS CURRENTLY HIRING FOR THE FOLLOWING:

Locations: Chandler, AZ - Headquarters (On-Site)

Pay: $70,000.00 Salary Performance Bonus Opportunities

As a Relationship Manager, Rapid Response Team you will be primarily responsible for overseeing the work-order management and customer experience for dedicated enterprise-level national and strategic accounts.

Due to the seasonal nature of our business, this role will experience a significant increase in demand, inbound communication, workload, and the need for proactive communication and attention to detail during peak summer and winter months.

Success in this role will demand a genuine and authentic commitment to customer service, attention to detail, and teamwork. By doing so you will play an integral part in the relationship management, performance, and development of highly valued customers. It’s an excellent opportunity for a motivated, dedicated, and hardworking individual seeking advancement within a rapidly growing company.

Job Requirements & Expectations:

• Serve as the primary point of contact for key national accounts for dedicated and prompt communication, ensuring exceptional service, and playing a vital role in the total customer experience.
• Manage relationships with key customers by making strategic decisions based upon unique customer preferences, demands, and best practices.
• Schedule, attend, and manage monthly and quarterly customer-facing meetings.
• Maintain the highest level of respect, customer support, and willingness to uphold our culture and standards of service.
• Meet and exceed customer expectations by responding to emergency and non-emergency work-orders, service, and support requests via phone, email, software, and a variety of web-based platforms.
• Create and deliver quotes based upon customers' requests.
• Occasionally, gather additional information to ensure timely and efficient fulfillment of customer requests. This may involve clarifying the scope of work, including details such as location, specific service needs, and the urgency of the request.
• Manage and maintain invoicing, administrative, and customer specific tasks via email and across various customer specific platforms.
• Service as the main point of communication between the customer and company operations, delivery, and service teams in the field.
• Seek and address customer feedback and proactively provide the highest levels of customer service, problem solving, and unreasonable hospitality.

Preferred Skills & Attributes:

• 5 years of customer service or dispatching experience preferred.
• An authentic desire to provide the highest level of customer service.
• Ability to successfully multitask in a high-demand environment.
• Willingness to work independently and as part of a team in a fast-paced environment.
• Communicate professionally and effectively with all levels of the organization
• Problem analysis and problem resolution at both a strategic and functional level
• Excellent computer proficiency, including fast and accurate typing skills.

Work Environment & Benefits:

• Fast paced, rapidly growing organization.
• Energetic, fun, and motivating work environment
• Growth opportunities
• Team Ownership Program Participant
• Full Healthcare, Vision, and Dental Coverage
• 5% Retirement Savings Plan
• 2 Weeks Paid Vacation
• $50,000.00 in Life Insurance

Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.