What are the responsibilities and job description for the Customer Success Manager (Inside) position at Axon?
Your Impact
The Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the client’s investment. Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows.
Location: Candidate to be located in Scottsdale, AZ or Boston, MA
Reports to: Manager, Customer Success
What You’ll Do
- Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
- Conduct regular training webinars and calls
- Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Learn and share industry best practices in order to solve customer needs
- Work with Axon’s Support team and other cross-functional teams to manage customer escalations
What You Bring
- Bachelor's degree or equivalent experience
- 3 years’ experience in a customer-facing role
- Proven track record of successfully building and nurturing customer relationships
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay plus bonus. The starting base pay for this role is between USD 55,000.00 in the lowest geographic market and USD 88,000.00 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
