What are the responsibilities and job description for the Manager, Salesforce Administration position at Axon?
Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Salesforce Administration Manager will lead a team of Salesforce administrators responsible for the administration, configuration, and maintenance of Salesforce Sales, Marketing, and Revenue Cloud (including CPQ and Billing). This role will collaborate with Business Analysts, Salesforce Architects, Developers, the PMO team, and business stakeholders to ensure that Salesforce processes are optimized and that systems are running efficiently and securely. The Administration Manager will also be responsible for leading and developing a team of Salesforce Administrators and ensuring the success of continuous integration/continuous delivery (CI/CD) processes, disaster recovery planning, backup strategies, and regular environment refreshes of Axon’s Salesforce Org.
What You’ll Do
Location: Must be based out of any of our 4 main US R&D office hubs: Scottsdale AZ, Seattle WA, Atlanta GA, or Boston MA. Flexible with hybrid work.
Reports to: Senior Manager Salesforce
Direct Reports: 5-6 Salesforce Administrators
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 136,510 in the lowest geographic market and USD 184,690 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
The Salesforce Administration Manager will lead a team of Salesforce administrators responsible for the administration, configuration, and maintenance of Salesforce Sales, Marketing, and Revenue Cloud (including CPQ and Billing). This role will collaborate with Business Analysts, Salesforce Architects, Developers, the PMO team, and business stakeholders to ensure that Salesforce processes are optimized and that systems are running efficiently and securely. The Administration Manager will also be responsible for leading and developing a team of Salesforce Administrators and ensuring the success of continuous integration/continuous delivery (CI/CD) processes, disaster recovery planning, backup strategies, and regular environment refreshes of Axon’s Salesforce Org.
What You’ll Do
Location: Must be based out of any of our 4 main US R&D office hubs: Scottsdale AZ, Seattle WA, Atlanta GA, or Boston MA. Flexible with hybrid work.
Reports to: Senior Manager Salesforce
Direct Reports: 5-6 Salesforce Administrators
- Manage a team of Salesforce administrators, providing guidance, mentorship, and performance management.
- Collaborate with business analysts, Salesforce architects, developers, and Commercial Applications leadership to ensure alignment of Salesforce initiatives with business objectives.
- Promote a culture of collaboration, accountability, and continuous improvement within the team.
- Oversee the development and delivery of training programs to ensure the Salesforce team is up-to-date on best practices and product updates.
- Ensure smooth day-to-day operations of the Salesforce platform, including user setup, security, permissions, workflows, and process automation.
- Work closely with the PMO team on capacity planning, sprint planning, and business prioritization.
- Work with the development and architecture teams to streamline and improve the CI/CD pipeline, ensuring high-quality releases and minimal downtime.
- Collaborate on the development and maintenance of disaster recovery plans for Salesforce environments and ensure comprehensive backup procedures are in place and regularly tested to protect critical data.
- Plan and execute periodic environment refreshes to ensure development, staging, and production environments are up-to-date.
- Manage user permissions, profiles, roles, and access controls to ensure the system’s integrity and compliance.
- Bachelor’s degree in Computer Science, Information Technology, Business, or related field preferred.
- 5 years of experience in Salesforce administration, with at least 2 years in a leadership or managerial role.
- Strong leadership, interpersonal, and communication skills with the ability to collaborate effectively across teams.
- Excellent problem-solving skills and the ability to prioritize and manage multiple initiatives in a fast-paced environment.
- Proven experience with Salesforce Sales, Marketing, and Revenue Cloud (CPQ and Billing).
- Strong background in Salesforce environment management, including CI/CD processes, backup, disaster recovery, and environment refreshes.
- Experience working with cross-functional teams, including Business Analysts, Salesforce Architects, Developers, Project Management Office (PMO) and Business stakeholders in Sales, Marketing, and Finance.
- Expertise in Salesforce configuration, customization, and administration (including Lightning, reports, dashboards, and process automation tools like Flow, Process Builder, etc.).
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 136,510 in the lowest geographic market and USD 184,690 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Salary : $136,510 - $184,690
