Customer Success Engineer

Axonius Federal Systems LLC (AFS) gives federal agencies the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and complying with federal cybersecurity regulations and guidelines such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01.  

Headquartered in the DC-metro area with employees across the country, Axonius Federal has an installed customer base spanning the civilian sector and every branch of the DoD.  

Axonius has been recognized with the Great Place to Work Certification™ and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was on the Deloitte Technology Fast 500 list as well as included on Inc. magazine's 2022 Best Workplaces list.   

For more on how AFS supports the mission of the U.S. government to improve national security, visit https://www.axonius.com/axonius-federal. 

 
 
Position Overview: 
 As part of our rapid growth, Axonius Federal Systems is seeking a Customer Success Engineer to join our dynamic team! In this critical role, you'll be working closely with our Federal division to develop and craft complex technical solutions while engaging with strategic clients. You'll be a key player in closing deals and adding immense value across the organization. This is an incredible opportunity for you to make a significant impact and be part of a team that's driving innovation and success! 
 
 

Key Responsibilities: 

· Provide technical support and expertise to ensure smooth operation and optimization of infrastructure solutions. 

· Collaborate with customers to understand their needs and propose re-engineering solutions for better performance, scalability, and reliability. 

· Conduct assessments of existing infrastructure to identify opportunities for improvement and optimization. 

· Design and implement tailored re-engineering solutions using industry best practices and cutting-edge technologies. 

· Work with cross-functional teams to develop and deliver customized solutions addressing customer challenges. 

· Lead customer onboarding activities, including installation, configuration, and integration of infrastructure solutions. 

· Other duties as assigned  

Minimum Qualifications: 

· 5-7 year's experience delivering technical support or consulting services in a client-facing role. 

· Hands-on experience in cybersecurity roles, particularly within distributed environments and familiarity with Department of Defense (DoD) operations. 

· Strong understanding of networking concepts and protocols; hands-on experience with technologies such as Linux, Docker, MongoDB, APIs, and scripting languages (e.g., Python, Bash). 

· Experience with cloud platforms (AWS, Azure, or Google Cloud) and knowledge of DevOps tools like Docker, Kubernetes, Jenkins. 

· Demonstrated ability to design, implement, and troubleshoot complex technical solutions with minimal supervision. 
 

Preferred Qualifications: 

· Active US security clearance preferred 

· Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified  

· Professional Cloud Architect a plus 

We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.   

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.  

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 http://dhs.gov/e-verify 

Salary : $151,500 - $161,500