What are the responsibilities and job description for the CUSTOMER SUCCESS ENGINEER - FEDERAL position at Spry Squared Inc?

Job Description : Job Description

Must be a US Citizen

MUST HAVE A MINIMUM SECURITY CLEARANCE OF TS / SCI with FSP

Spry Squared is looking for a strong Customer Success Engineer for our client to join the Federal team in providing world class post-sales technical leadership to the end clients.

Providing advice and guidance as the subject matter expert to ensure successful ongoing usage and adoption of the proprietary technologies
Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
Walking customers through the various stages of adoption with the solution platform
Walking directly with our internal Product Management, Engineering, Sales and Marketing teams.
Some travel to customer locations (

Technical Skills Desired :

Strong understanding of Networking and Security fundamentals

Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)

Highly Desired : One or more of the following certificates : CCIE, JNCIE or VCDX

Experience in working for a startup company

Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc.)

Qualifications

Must be a US Citizen

MUST HAVE AN ACTIVE SECURITY CLEARANCE OF TS / SCI with FSP

B.S. Computer Science or equivalent educational experience

2 years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills

Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment

Additional information

All your information will be kept confidential according to EEO guidelines.

Salary : $180,000 - $220,000 annually Depending on Experience

Company Description

Spry Squared is a Minority and Woman Owned Small Business headquartered in Colorado Springs, Colorado with offices across the United States of America. We are an experienced federal government and commercial service provider with security cleared personnel working on various projects across the USA and the globe.

Spry Squared provides organizations with Best in Class Enterprise Solutions, Managed IT Services, Cybersecurity Solutions, IT Professional Services, Recruiting Services, Project / Program Management and technology products. We are your strategic partner and value-added reseller, solving complex business challenges by leveraging technology solutions that reduce costs, optimize productivity and minimize risk.

Salary : $180,000 - $220,000

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CUSTOMER SUCCESS ENGINEER - FEDERAL

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