What are the responsibilities and job description for the Elevator Industry Branch Manager position at Axxiom Elevator?
Company Description
Motion Elevator, an Axxiom Elevator company, is a customer-oriented provider in Margate, FL, offering services in the modernization, repair, and maintenance of elevators, escalators, and moving walkways. The company is dedicated to delivering the highest level of service to ensure the safety and reliability of vertical transportation equipment for its customers.
Role Description
The Branch Manager represents the business to our customers, business partners, vendors, and government entities. This position is primarily responsible for the successful delivery and oversight of our services to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager is responsible for having in-depth knowledge of operations, management, elevator industry, technology, and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership, and service-oriented performance. This leader will deliver results through leadership, direction, alignment, and motivation.
DUTIES:
- Ensure the branch’s daily operations operate efficiently and cost-effectively. Includes monitoring staff performance and morale, and overseeing field operations, sales, and office staff while always ensuring a safe work culture.
- Regular review of branch performance to include reviewing non-billable callbacks and implementing plans to reduce non-billable callback hours.
- Review, approve & implement plans to control labor & material efficiency while ensuring high customer satisfaction.
- Foster relationships with key customers and consultants
- Address elevated customer concerns and work with the branch service management team to drive customer retention.
- Conduct regular reviews of unprofitable contracts and develop action plans to improve contract profitability.
- Maintains a strong working knowledge of the overall market area, including sales backlog, service and repair volume, market penetration, volume of outstanding bids, available new business, special projects, and staffing requirements and availability.
- Reviews and approves invoices, accounts receivables, write-offs, and credits.
- Present monthly branch performance results to ensure monthly budgetary goals are met and contribute to the yearly budget process to be presented to the President/CEO.
- Train, coach, and mentor branch personnel to ensure successful execution of job duties.
- Performs other duties as assigned.
Qualifications
- Leadership, Management, and Organizational skills
- 5-10 years experience in the elevator industry or related field
- Knowledge of industry regulations and safety standards
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Customer service and relationship management skills
- Strong financial acumen and budget management skills
- Bachelor's degree in Business Administration, Engineering, or relevant field