What are the responsibilities and job description for the CRM Specialist position at Ayoub Carpet Service (ACS)?
Company Overview
Ayoub Carpet Service is a family-owned business with over 70 years of experience in carpet, rug, and flooring cleaning and installation services. We pride ourselves on our commitment to quality and customer satisfaction, making us a trusted name in the industry.
Summary
We are seeking a CRM Specialist to join our team at Ayoub Carpet Service. This role is essential for managing our customer relationships and ensuring that our service delivery meets the highest standards. The CRM Specialist will play a key role in enhancing customer engagement and driving business growth.
Responsibilities
- Manage and optimize the company's CRM system to enhance customer interactions.
- Analyze customer data to identify trends and improve service delivery.
- Collaborate with marketing and sales teams to develop targeted campaigns.
- Provide training and support for staff on CRM best practices.
- Monitor customer feedback and implement improvements based on insights.
- Generate reports to track CRM performance metrics and suggest enhancements.
Requirements
- Proven experience as a CRM Specialist or similar role.
- Strong knowledge of database segmentation and marketing.
- Proven strategies to retain clients and grow revenue through the CRM.
- Proficient in email and texting campaigns.
- Excellent analytical skills with the ability to interpret data effectively.
- Strong communication skills, both verbal and written.
- Experience with ServiceTitan, Hubspot, and/or SalesForce are a plus but not required.
If you are passionate about enhancing customer experiences through effective CRM strategies, we invite you to apply today and become part of the Ayoub Carpet Service family!
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Compensation Package:
- Performance bonus
Schedule:
- 8 hour shift
Security clearance:
- Confidential (Preferred)
Ability to Commute:
- Chantilly, VA 20151 (Preferred)
Ability to Relocate:
- Chantilly, VA 20151: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Chantilly, VA 20151
Salary : $45,000 - $50,000