What are the responsibilities and job description for the Education Program Manager – Product Support & GTM position at Azaaki Solutions?
Position: Education Program Manager – Product Support & GTM
Location: Hybrid (Mountain View CA)
Duration: 06 months
Overview: The Program Manager will play a key role in overseeing the Google for Education Pilot Program, managing logistics, communications, and coordination for global education customers. This role will support internal teams, assist Product Managers with pilot execution, and ensure effective program pipelines for new education features.
Top 3 Skills:
- GTM Product Support Management & Strong Attention to Detail:
- Proven experience in managing go-to-market (GTM) product support.
- Exceptional ability to oversee and manage intricate details of product pipelines and processes.
- Cross-Functional Team Support:
- Demonstrated ability to collaborate and coordinate effectively with multiple internal teams (e.g., product marketing, user support).
- Skilled in ensuring smooth communication and resource alignment across teams.
- Former Google Experience & Education Background (Nice to Have):
- Previous experience working with Google is a significant advantage.
- Experience within the education sector, particularly EdTech or K-12, is beneficial but not essential.
Primary Responsibilities:
- Program Management: Oversee the Google for Education Pilot Program, managing inbound interest, vetting participants, onboarding, and maintaining communications.
- Cross-Functional Collaboration: Coordinate with product marketing, user support, and other internal teams to ensure alignment and support for monthly program meetings.
- Communication: Draft and manage templated communications such as updates, newsletters, and onboarding information for educational institutions.
- Pipeline Management: Ensure all program pipelines are running smoothly and accurately.
- Stakeholder Management: Ensure internal teams and stakeholders have all necessary resources and information for success.
- Process Improvement: Identify and address any gaps in operations, processes, or documentation.
Desired Skills and Qualifications:
- Coordination & Logistics: Strong experience managing cross-functional processes and overseeing program pipelines.
- Stakeholder Management: Proven ability to collaborate with internal teams like product marketing and user support.
- Communication Skills: Exceptional written and verbal communication skills for drafting and coordinating updates and onboarding communications.
- Attention to Detail: High attention to detail, particularly in managing program pipelines and ensuring operational accuracy.
- Analytical Thinking & Problem Solving: Ability to navigate challenges independently and proactively identify solutions.
- Experience: At least 5 years of project management, operations, or support roles, preferably in EdTech or related industries.
- Tools Proficiency: Proficient with Google Sheets, Docs, and G-Suite.
- Adaptability: Comfortable stepping into mid-to-junior program management roles with minimal supervision and a quick learning curve.
- Customer Focus: Experience working with education customers, understanding their needs, and fostering relationships.
Desired Background:
- Education: A Bachelor’s degree is preferred but not mandatory. STEM education or instructional design experience is a plus.
- Industry Experience: Prior experience in EdTech, schools, colleges, or nonprofit organizations will be considered. Familiarity with Google’s tools and processes is advantageous.
