Business Analyst

AZAD Technology Partners is seeking a Business Analyst for a full-time, W2 Contract position based in Chicago, Illinois. The position is hybrid (on-site / remote). Requiring 3 days onsite during the hours of 8 : 30am to 5 : 00pm The initial assignment length is 10 Months with the possibility of full-time hire. Compensation is $52 hourly. Benefits include Co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, as well as the option for Paid Time Off (dependent on assignment length and amount requested). Position Summary : The client is seeking a Business Analyst with 7  years of experience in requirements gathering, process mapping, and technical documentation, specializing in IT Asset Management (ITAM) or related IT infrastructure / applications, including application lifecycle and certifications. The ideal candidate will have proficiency in tools like Azure DevOps, Jira, Confluence, ServiceNow, MS Excel (Pivot Tables), Visio, and SharePoint, along with strong knowledge of Agile methodologies and experience in iterative development environments. Certifications such as ITIL, CCBA, or CBAP are highly preferred, and the candidate should be skilled in defining processes, analytics, and Key Performance Indicators (KPIs) to drive improvements. The role requires experience in global operations, working with cross-functional, distributed teams, and excellent communication and collaboration skills to act as a liaison between ITAM teams and business stakeholders. The candidate must be highly organized, detail-oriented, and capable of managing multiple projects simultaneously in a fast-paced environment, with a proactive, analytical mindset and a passion for process improvement and delivering results.  The Candidate will work on the following initiatives and will perform IT Asset Management Business Analyst tasks such as : Facilitate workshops and meetings with business partners to elicit requirements and drive consensusTranslate business needs into prioritized, clear, actionable, and testable requirements with traceability and alignment to business goalsConduct interviews to create and modify process and procedure documentation, including process flow diagramsSupport business process improvement by evaluating current practices, identifying process improvement opportunities, and establishing approved modificationsAssist with the creation of control evidenceMaintain Teams, Confluence, and SharePoint sites with key documentationAnalyze data, and identify gaps and remediation stepsAssist with preparing presentations for project engagementsAct as a liaison between ITAM teams and project teamsSupport team project activities in Azure Dev OpsCreate and maintain user stories and acceptance criteriaMaintain team tracker for weekly activitiesCommunicate effectively with business and IT stakeholders to ensure a shared understanding The ideal candidate will possess the minimum qualifications : Bachelor's degree preferred in Computer Science, information systems, or a related fieldExperience as a Business Analyst in Infrastructure and / or applications with application lifecycle, server-client applications, and application certifications is helpfulProficiency in defining processes, analytics, and Key Performance Indicators (KPIs) with baselining of KPIsFamiliarity working with Project / Portfolio Management Tools such as Clarity and Service Now, Jira, Azure DevOps, ConfluenceKnowledge of Agile and iterative development methodologiesSolid working knowledge of MS Office Suite and other software including MS Teams / SharePoint, OneNote, Azure DevOps (ADO), Excel (Pivot tables, basic formulas), and VisioStrong communication skills to effectively collaborate with all members of the project teamUnderstanding of current technologies and Software Development Lifecycle (SDLC)ITIL framework foundations experienceAbility to obtain, understand, and respond strategically to business requirements7  years of experience in requirements gathering, process mapping, and technical documentation, specializing in IT Asset Management (ITAM)Experience in a global operations environment and 7  years performing business analysis, requirements gathering, process mapping and clear concise procedure documentation, with strong relationship management, and support experience Preferred Certification : Business Analyst Industry certifications preferred (CCBA, CBAP, or ITIL)About us : AZAD is looking for bright, talented, flexible, and customer centric problem solvers who enjoy the challenges associated with solving the most complex problems by utilizing the most sophisticated technologies and strong people skills. Founded and managed by technologists and engineers, AZAD is a leading provider of Consulting Services to Fortune 500 and innovative firms since 1992. AZAD's model provides a unique employment experience that is career path focused, relationship based and dedicated to advocacy and retention with an average tenure of 9 years. Our collaborative approach to support our clients, projects and supporting our employees' career paths are the keys to our success. Join AZAD's professional team and enhance your career by being engaged with some of the most interesting projects in the Pacific Northwest. If you enjoy working in such an environment, we encourage you to apply. EXCELLENT EMPLOYEE BENEFITS including Co-paid Medical, Dental and Vision Insurance, Cafeteria Plan, Paid Sick Leave, 401K Plan, Credit Union Membership, and Referral Bonus. AZAD values diversity - in backgrounds and in experiences.Since our inception, we have witnessed how our diverse workforce has thrived while contributing to the increases in innovation and advancements in the client organizations we serve. AZAD is committed to Diversity, Equity & Inclusion and is striving to build an even more diverse, inclusive team that reflects the people and communities where we live and work. AZAD, Inc. is an equal opportunity employer that considers and employs qualified individuals based upon job related qualifications regardless of race, color, sex, religion, creed, physical or mental disability, veteran's status, sexual orientation, national origin, age or any other status protected under applicable local, state or federal law. AZAD takes affirmative action to employ and advance in employment qualified employees and applicants who are disabled, disabled veterans, recently separated veterans, Armed Forces services medal veterans, and other protected veterans. AZAD, Inc. is a Certified Minority Owned Business and OFCCP compliant.

Salary : $52