What are the responsibilities and job description for the Resort General Manager Assistant position at AZUL HOSPITALITY?
Job Details
About the Role:
The Director of Hotel Operations is a critical role within the hotel's leadership team, responsible for driving operational excellence and achieving business objectives. This includes managing multiple functional areas, making independent decisions to achieve business objectives, and working closely with the Executive Committee to drive results.
Main Responsibilities:
- Develop and implement strategic plans to improve hotel operations and increase revenue
- Manage employee relations, including interviewing, hiring, training, assigning work, coaching/counseling, and performance management
- Direct and coordinate hotel operations, including employees, maintenance, sales, and profit/loss controls
- Maintain high levels of guest satisfaction and loyalty through effective customer service and communication
- Monitor and analyze financial data to identify areas for improvement and make recommendations to senior management
- Collaborate with cross-functional teams to ensure seamless delivery of services and products to guests
