What are the responsibilities and job description for the IT Support Technician – Level 1 position at Azusa Technology?
IT Support Technician – Level 1
A Little About Us
Azusa Technology has been a trusted IT services provider since 2004, delivering top-tier technical support and network solutions throughout Los Angeles County and Greater Southern California. We specialize in helping small and mid-size businesses stay connected, secure, and ahead of the curve in an increasingly digital world.
Our team is built on problem-solving, innovation, and a passion for technology. We work with a wide range of businesses, ensuring they have the reliable tech support they need. For those looking to break into IT and gain real-world experience, this is the kind of environment where careers get started and skills turn into opportunities.
Job Description
As a Level 1 Support Technician at Azusa Technology, you will be the first line of defense in keeping businesses running smoothly. You will play a key role in delivering reliable IT solutions, troubleshooting technical issues, and ensuring seamless day-to-day operations for our clients.
Your role is essential in providing expert support that keeps systems secure, networks operational, and users productive. With your problem-solving mindset and technical expertise, you will be a valued team member, helping businesses stay connected and efficient in today’s fast-paced digital world.
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and other devices.
- Install, configure, and update operating systems and business applications.
- Set up and maintain workstations, including hardware assembly and peripheral device connections.
- Document support requests, solutions, and system changes in a ticketing system.
- Assist with basic network troubleshooting, including connectivity issues and device configuration.
- Deliver on-site technical support as needed, ensuring seamless service and minimal downtime for clients.
Requirements
- Basic knowledge of Windows operating systems, Microsoft Office, and common IT troubleshooting techniques.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and customer service skills to assist users with varying levels of technical expertise.
- Ability to follow instructions, document solutions, and learn new technologies quickly.
- Reliable transportation to support on-site service when required.
- Ability to lift up to 50 lbs and work in confined spaces when setting up or troubleshooting equipment.
- Must pass a background check and be authorized to work in the U.S.
Bonus Qualifications (Preferred, but Not Required)
- Experience with Windows Server administration or troubleshooting.
- Familiarity with basic networking concepts, including routers, switches, and firewalls.
- IT certifications such as CompTIA A , Network , or Microsoft certifications.
- Prior experience in an IT support or help desk role.
- Knowledge of remote support tools and troubleshooting techniques.
This position starts as a part-time role, but for the right candidate, there is significant growth potential within Azusa Technology. We invest in our team and provide opportunities to expand your skills, take on more responsibilities, and advance in your IT career. If you’re looking for a place where you can grow, make an impact, and be part of a team that values your contributions, we encourage you to apply today!
Job Types: Full-time, Part-time
Pay: $20.00 - $40.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $40