Automotive customer service

Job Summary

We are looking for a friendly, detail-oriented Customer Service Representative to join our team. This position is the first point of contact for customers and plays a crucial role in ensuring a smooth and positive experience. The ideal candidate will be responsible for answering calls, scheduling appointments, processing payments, and assisting with parts logistics, all while maintaining a high level of customer service.

Key ResponsibilitiesCustomer Interaction

• Answer phone calls and greet walk-in customers professionally and courteously.
• Gather accurate and complete information from customers regarding vehicle concerns.
• Provide estimates, explain repair recommendations, and answer general service inquiries.
• Follow up with customers regarding repair status, approvals, and completed work.

Scheduling & Point of Sale

• Schedule service appointments in the shop’s Point of Sale (POS) system.
• Accurately enter customer and vehicle information into the system.
• Communicate effectively with technicians and service advisors to ensure accurate scheduling.

Parts & Inventory Management

• Receive and check in parts deliveries, ensuring accuracy and quality.
• Return incorrect or unused parts as needed, coordinating with vendors.
• Maintain proper documentation of received and returned parts.

Payment Processing & Administrative Tasks

• Process customer payments via cash, credit card, or other accepted methods.
• Provide detailed invoices and receipts to customers.
• Maintain an organized workspace and ensure records are up to date.
• Assist with light office duties, such as filing, data entry, and maintaining shop cleanliness.

Qualifications & Skills

• Previous customer service experience, preferably in an automotive or retail environment.
• Strong communication and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced setting.
• Basic knowledge of automotive services and repairs (preferred but not required).
• Proficiency in using computers, including POS systems and Microsoft Office.
• High level of attention to detail and accuracy.
• Dependable, punctual, and a team player.

Benefits

• Competitive pay based on experience.
• Opportunities for growth and advancement.
• Employee discounts on automotive services.
• Friendly and supportive work environment.

If you are a customer-focused individual who enjoys working in a dynamic environment, we’d love to hear from you! Apply today by visiting happycars.com - about us - careers, or stop by in person at 3701 South College Ave. Bryan Tx, 77803

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Expected hours: 45 per week

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• Day shift

Ability to Commute:

• Bryan, TX 77801 (Preferred)

Ability to Relocate:

• Bryan, TX 77801: Relocate before starting work (Preferred)

Work Location: In person

Salary : $12 - $16