What are the responsibilities and job description for the Customer Service Representative position at B & B Manufacturing Inc?
Company Overview
B&B Manufacturing produces and distributes sprockets, gears, timing pulleys and other parts for machinery. For 26 years we have been exceeding customer expectations by providing exceptional customer service throughout the power transmission and precision mechanical component industries.
Do you enjoy talking on the phone and exceeding customer expectations? If yes, we want you to apply.
Benefits Overview
B&B offers competitive wages, a large insurance package, perfect attendance rewards, paid holidays, vacation available after first short year of employment, and a 401k retirement plan with B&B matching funds contributed to it. We also pay our employees to exercise, with a gym onsite, and give them access to a near site health clinic for very low cost on their 1st day.
Major Duties and Responsibilities:
- Interacts with customers via telephone and email to provide support and information on products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Provides timely feedback to management regarding customer satisfaction.
- Interacts with B&B employees and representatives from various departments and locations to provide and receive information on customer orders and inquiries.
- Collects and enters orders for new or additional products or services.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Adheres to all B & B policies, procedures, and business ethics codes.
- Performs other related duties as assigned.
Qualifications:
To perform this job successfully, an individual must be:
- High School or GED required.
- Associate degree with a focus on business administration preferred.
- Proficient in Microsoft Office.
- Experienced with enterprise software solutions (JobBoss2).
- Outgoing, positive attitude.
- Operating with a high level of integrity and professionalism.
- Able to understand customer and market requirements.
- Willing to work with a global team.
Abilities:
- Good listening, problem sensitivity, quick response reaching time, arm-hand steadiness and rate control.
- Observing, receiving, and otherwise obtaining and entering accurate information in B&B ERP system.
- Able to communicate via telephone (incoming and outgoing) a majority of workday.
- Analyzing information and evaluation results to choose the best solution and solve problems.
- Providing information to supervisors, co-workers via telephone, written form, e-mail or in person.
- The ability to meet strict deadlines or be able to communicate those that cannot be met.
- Must follow all safety procedures and policies as mandated by B&B.
- Frequent walking.
Customer Service works day shift, Monday-Friday, between the hours of 7am-5:30pm. Shift flexibility available.
