What are the responsibilities and job description for the Seasonal Customer Service Call Center Representative position at B & B Tent and Party Rentals?
This is a contract full-time role. The estimated start date is 5/12/25 and the estimated end date is 9/30/25.
Candidate must be able to work every Sunday and four weekdays.
Please do not apply if any of the above does not work for you.
B&B Tent and Party Rentals has been delighting customers with 5-star service for over 30 years! We rent out all things that make parties magical - - tents, furniture, stages & flooring, linens & tableware, concession equipment, dance floors, and more!
We are looking to hire an enthusiastic Customer Service Representative that is interested in working in event rentals and can work well as a part of a team.
Responsibilities and Duties
· Answer a high volume of calls in a fast-paced environment.
·Interact with customers via telephone, email, text, chat, or in person to provide support, information, quotes, and confirm orders on products and services related to event rentals.
· Collects and enters accurate information to provide quotes, confirm orders for new or additional products or services.
· Fields customer questions and concerns; escalates to supervisor as necessary.
· Ensures that appropriate actions are taken to resolve concerns of customers.
· Maintains customer accounts and records of customer interactions with details of inquiries, quotes, orders, concerns, or comments.
· Enters credit card information on system to ensure proper billing and payment.
· Performs measurements of event space and event consultation.
· Performs other related duties as assigned.
Qualifications and Skills
· Must have good computer and typing skills.
· Must be professional, friendly, reliable, and work well in busy office environment.
· Experience in event rental, hospitality or entertainment industry preferred but not required.
· Spanish speaking is ideal, but not a requirement.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $18 - $20