What are the responsibilities and job description for the Customer Service Representative- Call Center position at Felix Storch , Inc.?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
SUMMIT Appliance, a Division of Felix Storch, Inc. is a 55-year-old private business, located in the Bronx, NY and Edison, NJ. We are a manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. For a more complete company history candidates are encouraged to visit our website, www.summitappliance.com.
We are adding staff to handle our recent growth, and anticipated growth from the largest product expansion in our history. As a manufacturer of specialty and healthcare appliances, we seek an individual to join our customer service and sales team to handle telephone and email inquiries and assist our sales and parts and service departments. Our company provides opportunities for staff to advance within the company.
Please note that this is an in-office role located at our Edison, NJ office.
The candidate must have flexible hours to work an 8-hour shift within the 7 : 00 AM to 6 : 00 PM range. (Monday to Friday). Some paid overtime may be required.
Customer service representative responsibilities include, but are not limited to :
- Handling incoming requests for sales help and customer service via email and telephone.
- Helping customers place orders for merchandise or parts as needed.
- Entering orders into our computer system and following through with
- Providing information on our appliances to customers as requested.
- Communicating with customers and dealers and resolving problems related to shipping, delivery and operating their appliances.
- Some basic internet research to support the sales and service departments.
- Always providing professional and courteous customer service.
Minimum Requirements :
Rate of Pay : $20-$22 / hour, commensurate with education and experience
All Summit Employees Receive :
Candidates will be given two short tests to assess their ability to problem solve and determinate Excel and writing ability.
Candidates for this position must apply via our website : ww.summitappliance.com / careers
Pay Range
20-$22 / hr
Location
Edison
About the Organization
Summit Appliance (), a Division of Felix Storch, Inc. is a 50-year-old private business, located in the Hunts Point section of the Bronx. We are a manufacturer and distributor of major appliances, including vaccine, healthcare and life science refrigeration. We are adding staff to handle our recent growth, and the anticipated growth from the largest product expansion in our history.
This position is currently accepting applications.
Salary : $20 - $22
