What are the responsibilities and job description for the AFTER-SALES COORDINATOR position at B&B Verpackungstechnik GmbH?
Join our dynamic team and play a key role in advancing the future of packaging technology!
Come into the World of Perfect Packaging
B&B Packaging Technologies is a leading manufacturer of bag-making and end-of-line packaging machinery, with over 50 years of industry expertise. As a family-owned, mid-sized engineering company, we emphasize innovation, flexibility, and high-quality standards in everything we do. With more than 250 employees across our locations in Hopsten, Germany, and Green Bay, USA, we specialize in delivering customized packaging solutions and top-tier customer support tailored to our clients‘ unique needs.
We are currently looking for an After-Sales Coordinator to join our team in Green Bay, WI. If you have strong organizational skills, customer service expertise, and a technical mindset, this is an exciting opportunity to support our growing customer base across North America.
What You’ll Do:
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As an After-Sales Coordinator, your key responsibilities will include:
› Scheduling service work and installations, coordinating service trips for technicians, and managing service tools and company vehicles
› Handling stock administration, sourcing and purchasing spare parts, working with suppliers, and managing customer spare part orders
› Assisting customers with troubleshooting packaging machines (training provided)
› Providing proposals for spare parts and service to existing customers across North America
› Collaboration with OEM Accounts – Assisting with assembly retrofits and special projects in-house
› Managing facility operations, IT infrastructure (phones, internet, etc.), work safety programs, and travel administration
› Building Machines in Green Bay – Supporting assembly and modification projects as needed
This position requires flexibility in scheduling and the ability to adapt to a constantly changing environment, as every customer and machine has unique requirements.
What You Need to Succeed:
- Bachelor’s degree in a relevant field
- Proficiency in Microsoft Office programs (Excel, Word, Outlook, etc.).
- Strong problem-solving skills and the ability to adapt to changing priorities
- Excellent customer service and communication skills for handling a variety of privately owned and multinational customers
- Ability to learn and understand the technical aspects of packaging machinery (training provided)
- Flexibility and adaptability to meet evolving customer and business needs
- Willingness to travel to our parent company in Germany for training
Our Employee Benefits Package Includes:
Health & Dental Insurance – B&B covers 50% of the annual premium
IRA Retirement Plan – 4% company match, 100% vested from day one
Paid Vacation & Holidays
Life Insurance – $50,000 policy fully paid by B&B (optional additional coverage for employees & family)
Short & Long-Term Disability Insurance
Flexible Work Schedule
Premium Pay for Service Visits & Travel
Equal Employment Opportunity (EEO) Statement
B&B Packaging Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
How to Apply
Ready to become part of The World of Perfect Packaging? Send your resume to:
B&B Packaging Technologies, L.P.
2120 East Deerfield Avenue, Green Bay, WI 54173
Derek Gonwa | Managing Director
E-Mail: dgonwa@bub-group.com
Phone: 920-469-9648
Salary : $50,000