IT Technical Lead

B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit www.bbraunusa.com

Position Summary:

The Manager, IT Infrastructure position designs, analyzes and implements computer systems and network infrastructure including voice and telecommunication solutions for the business enterprise. Develops and maintains global, regional and local processes and procedures for supporting systems of high complexity. Assures integrity of the company’s systems including servers, networks, voice systems, backup and recovery systems, data centers, databases, transaction processing and reporting systems, security, resource monitoring, reporting, disaster recovery and the design, development and maintenance of specialized systems and IT processes.

Responsibilities: Essential Duties

• Lead local and global technology evaluations related to operating systems, hardware, software, services, development tools and methodologies. Identify alternative or new technologies and implement them as global Information Technology standards.
• Provide tactical and strategic input on IT infrastructure including systems and network infrastructure and related computer system projects and operations.
• Develop and manage project plans, schedules and resources. Serve as project leader on assigned projects. Assign tasks to project team; explain work methods, and check work for completeness, timeliness and accuracy.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Define, design, review, plan, implement and maintain highly complex network systems and services. Troubleshoot such environments and recommend/implement necessary improvements. Provide system monitoring, performance management and lifecycle management for systems.
• Provide project management services and ensure systems and services are IT/QM/QA compliant. Create and Maintain validation documentation, procedures and training as required to support GxP requirements.
• Define and revise SOPs and system validation plans as required to meet corporate business needs and support the company’s validation requirements
• Design, implement and maintain backup and recovery systems, provide data center support and disaster recovery services.
• Coordinate activities with system and network service providers and carriers for installation, maintenance and troubleshooting
• Prepare process workflow charts and diagrams to specify in detail, operations to be performed by computer systems.
• Train colleagues and direct reports on new technologies and systems as required.
• Prepare monthly activity status reports to inform management of work orders completed, work orders pending, and identify any issues which need to be evaluated to management for resolution or assistance.
• Prepare project status reports to inform management to project progression. Identify any issues, which need to be escalated for resolution or assistance.
• Assist in developing capital and operating budget plans and cost/benefits analysis.
• Provide escalated user support for all network infrastructure and communication services
• Monitors system alerts and alarms generated from operational monitoring systems.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

Expertise: Knowledge & Skills

• Knowledge of Windows Operating Systems, Virtualization technologies, Cisco Networking, Relational Database, Oracle, SQL, Office365, Cloud solutions, MS Project, Checkpoint Security Software and other security technologies, Remote access technologies, Networking technologies including communications hardware and TCP/IP services, mobility technologies and backup and recovery systems.
• Software Selection Implementation and Testing Methodology; business process and workflow process including interviewing, design, and documentation; general business knowledge of manufacturing organization to include Finance, Shop Floor Control, Sales Order Processing, Process Monitoring
• Knowledge of departmental policies, standards and procedures, quality methods; client/server application development, architecture, database connectivity; general business practices and operations
• Knowledge of project management standards, methods and techniques; customer service practices.
• Use of standard operating systems, network environments and application software; prioritize, organize and complete tasks in accordance with established standards and deadlines.
• Ability to communicate effectively with staff, management, other departmental representatives, contractors, consultants, vendors and external customers.
• Knowledge of supervisory principles and methods; assign tasks, explain work methods, demonstrate equipment usage, and check work for completeness, timeliness and accuracy.
• Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals, write routine reports and correspondence.
• Ability to maintain the confidentiality of proprietary, financial and personnel data.
• Work with vendors in troubleshooting and resolving technical issues.

Expertise: Qualifications -Education/Experience/Training/Etc

• Bachelor’s degree in Computer Science or related discipline from four-year college or university.
• Minimum 10 years related application/infrastructure creation experience including steps from requirements definition through implementation using the Company’s standard toolsets.
• Available on call 24 hours a day, seven days a week; ability to travel overnight to off-site locations to support systems, attend meetings and conferences.

Desired:

• Microsoft, VMware, Cisco and other job related certifications are desirable.
• Experience working in a regulated industry preferably medical device or pharmaceutical industry.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

Responsibilities: Other Duties:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this description are representative of the knowledge, skill, and/or ability required. Management reserves the right to add, modify, change or rescind the work assignments of different positions due to reasonable accommodation or other reasons.

Physical Demands:

While performing the duties of this job, the employee is expected to:

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to bend, twist, stand and walk. The employee must occasionally lift and/or move up to 20 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

Equal Opportunity Employer Veterans/Disabled

Salary range: $119,160-$148,950

The targeted range for this role takes into account a range of factors that are considered when making compensation and hiring decisions; included but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the facts and circumstances of each case. The range provided is a reasonable estimate.

B. Braun offers an excellent benefits package, which includes healthcare, a 401(k) plan, and tuition reimbursement. To learn more about B. Braun and our safety healthcare products or view a listing of our employment opportunities, please visit us on the internet at www.bbraunusa.com.

Through its “Sharing Expertise®” initiative, B. Braun promotes best practices for continuous improvement of healthcare products and services.

We are an equal opportunity employer. We evaluate applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected characteristic. Know Your Rights: Workplace Discrimination is Illegal, click here.