What are the responsibilities and job description for the Help Desk Specialist position at B.E.A.T. LLC?
Job Title: Help Desk Specialist
Location: San Antonio, TX (Remote but live in or near San Antonio, TX)
Clearance: Secret
Certifications: CompTIA Security , Any MS Certifications
Roles and Responsibilities:
- Two years of experience in customer service, at least two of which were on a Help Desk.
- Experience with Incident management, Problem management, Knowledge management.
- Ability to follow established protocols and procedures, and apply industry best practices.
- Communicate clearly, both orally and in writing, in English.
- Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.
- Coordinate with the appropriate management levels, as required by applicable policies or procedures.
- Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking.
- Experience providing scheduled and ad-hoc technical presentations to various audiences.
- Experience in conducting training for IT applications.
- Ability to synthesize and evaluate information from a variety of sources, to prepare documents or provide insight with which the COR or PM can make timely and accurate decisions.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
License/Certification:
- CompTIA Security (Required)
Location:
- San Antonio, TX (Required)
Security clearance:
- Secret (Preferred)
Work Location: Remote
Salary : $55,000 - $60,000