What are the responsibilities and job description for the Customer Service/Data Entry Industrial Sales (Entry Level) position at B&F FASTENER SUPPLY?
Job Description
Hourly Entry Level Position
We are seeking an outgoing, organized, and friendly customer service/Data Entry member to join our growing team in our St. Cloud branch, providing a high level of customer service to our customers over the phone, and via email communication. In this role, you will interact directly with our customers to answer questions, solve problems, and maintain our company’s reputation for high-quality service. You will also work with the outside sales team to support them with quotes and vendor information.
Duties and Responsibilities
- Maintain updated knowledge of company products and services in order to provide adequate information to customers
- Provide information and instructions about relevant products and services
- Field incoming phone calls and respond to phone messages from customers
- Promptly respond to customer questions submitted via email
- Answer customer questions and provide information to resolve any issues
- Process orders, quotes and returns
- Obtain necessary information from customers to adequately follow up
- Maintain our solid relationships through exceptional customer service
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Saint Cloud, MN 56301: Relocate before starting work (Required)
Work Location: In person
Salary : $18