What are the responsibilities and job description for the Service Writer position at Quality Forklift Sales and Service, Inc.?
Service Writer - Brainerd, MN
Answers incoming service calls from customers. Maintains dispatching of technicians to calls and sees through job completion. Prioritizes and dispatches calls based on customer’s needs, severity, and nature of call. Communicates with customers on job status and lead times. Manages warranty repairs and processes with customer and manufactures. Assists with scheduling and coordinating rentals. Other duties as deemed necessary by management. Must have clean driving record, be able to work in a fast-paced environment. Independent work skills and customer service skills extremely important. Time management skills are key.
Primary Duties and Responsibilities
- Promotes and atmosphere of good will and accountability between the company and the customer. Acts in professional manner and provides a superior level of customer service and satisfaction.
- Answers and details incoming service calls. Creates service call tickets with detailed customer information for technicians.
- Effectively communicates with customer status of open jobs. Provides update on lead times.
- Provides customers with service solutions to reduce customer downtime.
- Works collectively with technician and parts department to procure needed parts for repair jobs.
- Backups parts department and rental department when needed.
- Communicates back with sales teams on customer needs and requests regarding equipment and services.
- Review and sells repair estimates with customers.
- Monday – Friday 8:00am – 5:00pm with rotational Saturdays 8:00am - noon
Job Type: Full-time
Pay: $53,000.00 - $57,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Brainerd, MN 56401 (Required)
Work Location: In person
Salary : $53,000 - $57,000