PM Operations Manager/Manager on Duty - Holiday Inn Gaithersburg

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

Ready to start a new career with a great company? We are currently seeking a PM Operations Manager/Manager on Duty at the Full Service Holiday Inn Gaithersburg hotel. The PM Operations Manager/Manager on Duty is the key individual in the organization's chain of command with complete responsibility for all activities at their hotel during the assigned shift. The PM Operations Manager/Manager on Duty assists in managing all departments in the hotel including but not limited to front office, housekeeping, engineering and food & beverage. As well as serving as a role model to peers and subordinates.

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. 

• Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

• Financial Results and Cost Control: Assist in generating maximum financial performance, from their hotel during the assigned shift, within the framework of company direction, policies and procedures.

• Self/Workload Management: Operate the hotel during the assigned shift, by preparing completing property inspections, shift briefings to communicate activities, assist in short-term trainings, and problem resolution. Maintain and support the organization's professional image and high ethics. Assist in championing all aspects of the Company Mission Statement, as it relates to their facility during the assigned shift.  The top emphasis is Superior Guest Service and Product Quality as described in Our Quality Pledge, Our Big 3, Standards of Service and our One Team Values.

• Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

• Basic Requirements:
• Strong interpersonal/leadership skills, professional caring approach towards team members
•  Guest first approach
• Ability to lift, push and pull up to 50 pounds on an occasional basis.

• Experience: A minimum of two years’ experience, front-of-house operations.
• Education: College Education (2 years) preferred and High school diploma or GED required.

• Preferred Qualifications: 
• Previous hotel management experience in Rooms, Food & Beverage or Sales
• Computer experience
• 1 years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll
• Incentive Eligible

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Salary : $50,000 - $60,000