What are the responsibilities and job description for the Operational Documentation Expert position at B&H Photo?
B&H Photo is committed to delivering exceptional customer experiences. As a Business Process Writer 2, you will contribute to this mission by developing and maintaining comprehensive SOPs that guide our NJ warehouse facility's operations.
Job Summary:
Write, review, and update SOPs that detail business processes in a logical and easy-to-follow manner. Collaborate with management to gather data, document process flow, and create detailed instructions. Ensure that all process manuals adhere to a consistent format.
Key Responsibilities:
- Develop and refine SOPs to optimize business processes
- Conduct facility tours and engage with teams to understand process nuances
- Guarantee that all business processes are well-documented and accessible to all stakeholders
- Identify areas for improvement and develop solutions to enhance process efficiency
Essential Requirements:
- Superior written and verbal communication skills
- Bachelor's degree or higher required; graduate degree preferred
- Prior experience with SOP development
- Ability to analyze complex processes and distill them into actionable steps
- Excellent collaboration and communication skills
- Mastery of Microsoft Office software suite
- Prior experience in warehouse settings beneficial
- Flexibility to travel between NJ and NYC locations may be necessary
Job Facts:
- Job Family: Fulfillment
- Salary Compensation
- Hiring Pay Scale: $70,000 - $82,000 USD
Salary : $70,000 - $82,000
