Quotation Team Supervisor

Location: Minneapolis, MN, US, 55440-9497

Work Site: Onsite

Duration: Permanent / Unlimited

Date: Feb 24, 2025

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

Summary

As a Quotation Team Supervisor in our Customer Service Quotations department, you will oversee key functions to ensure efficient operations, strategic growth, and exceptional customer satisfaction. This role involves leading a team, optimizing current processes, identifying areas for improvement, and driving team members to meet expectations. You will play a critical role in driving continuous improvement, ensuring quality and compliance, and enhancing the department's overall performance.

The compensation range for this position is $80,000 - $90,000.

Job Responsibilities

• Deliver responsiveness to customer requests per target
• Achieve on time delivery per target
• Deliver spare parts profitability goals per order
• Provide training, coaching and mentoring to team members on processes and improvements
• Support and drive the growth of the department and business
• Ensure team members are following up with any delivered quotations to drive customers to purchase
• Run and monitor reports to ensure team and department are on track with KPI’s
• Engages and ensures team engagement with stakeholders in a positive manner
• Ensures teams utilize existing documentation for product knowledge and manage exceptions through the change management process
• Provide a high level of communication to internal and external customers
• Improve customer satisfaction
• Model appropriate behaviours and lead by example for team
• Other duties as assigned
  
  

Qualifications

• High School Diploma required
• 2-year program in business, manufacturing, engineering technology or equivalent preferred
• 4 years of customer service experience, with 2 years experience managing a team
• Experience using Microsoft Office
• Experience using ERP systems, SAP preferred
• Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company
• Good analytical and problem-solving skills
• Excellent interpersonal communication skills and relationship building skills
• Must be able to work under pressure
• Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines
• Understands confidential nature of organizational and employee information and observes confidentiality
• Strong organizational skills and an ability to plan, prioritize, coordinate, delegate, and manage work simultaneously
• Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues
• Creates an orderly and efficient work environment through supervision of the team
• Assures the effectiveness of the company by assessing employee training and development needs
• Speaks and understands English
  
  

Questions? We're happy to help!

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com

Benefits

International and successful company with sustainable prospects for the future

Wide technical & modern environment with interesting challenges

Professional environment with an open communication culture

Exciting development and training opportunities

Great and dynamic work environment

Health Insurance with Health Savings Account

Dental

Vision and Life Insurance

Short Term and Long Term Disability

401(k) with 6% company contribution

15 days vacation

Sick Time

Maternity and Paternity Leave

At Bühler we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world, is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world  of possibilities. Joining us means embracing a shared purpose of creating innovations for a better world while becoming part of a company that is dedicated to your success.

As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.

Let’s create impact together!