What are the responsibilities and job description for the Quotation Team Supervisor position at Bhler?

Summary

As a Quotation Team Supervisor in our Customer Service Quotations department, you will oversee key functions to ensure efficient operations, strategic growth, and exceptional customer satisfaction. This role involves leading a team, optimizing current processes, identifying areas for improvement, and driving team members to meet expectations. You will play a critical role in driving continuous improvement, ensuring quality and compliance, and enhancing the department's overall performance.

The compensation range for this position is $80,000 - $90,000.

Job Responsibilities

Deliver responsiveness to customer requests per target
Achieve on time delivery per target
Deliver spare parts profitability goals per order
Provide training, coaching and mentoring to team members on processes and improvements
Support and drive the growth of the department and business
Ensure team members are following up with any delivered quotations to drive customers to purchase
Run and monitor reports to ensure team and department are on track with KPI's
Engages and ensures team engagement with stakeholders in a positive manner
Ensures teams utilize existing documentation for product knowledge and manage exceptions through the change management process
Provide a high level of communication to internal and external customers
Improve customer satisfaction
Model appropriate behaviours and lead by example for team
Other duties as assigned

Qualifications

High School Diploma required

2-year program in business, manufacturing, engineering technology or equivalent preferred

4 years of customer service experience, with 2 years experience managing a team

Experience using Microsoft Office

Experience using ERP systems, SAP preferred

Demonstrates leadership as an effective role model for the department in tasks both internal and external to the company

Good analytical and problem-solving skills

Excellent interpersonal communication skills and relationship building skills

Must be able to work under pressure

Ability to work with minimal supervision and make decisions independently, effectively, and creatively within established company guidelines

Understands confidential nature of organizational and employee information and observes confidentiality

Strong organizational skills and an ability to plan, prioritize, coordinate, delegate, and manage work simultaneously

Ability to identify, evaluate, problem solve, and give direction regarding problem resolutions for individual and company issues

Creates an orderly and efficient work environment through supervision of the team

Assures the effectiveness of the company by assessing employee training and development needs

Speaks and understands English

Questions? We're happy to help!

Jack Drucker, Regional Recruiter

jack.drucker@buhlergroup.com

Benefits

International and successful company with sustainable prospects for the future

Wide technical & modern environment with interesting challenges

Professional environment with an open communication culture

Exciting development and training opportunities

Great and dynamic work environment

Health Insurance with Health Savings Account

Dental

Vision and Life Insurance

Short Term and Long Term Disability

401(k) with 6% company contribution

15 days vacation

Sick Time

Maternity and Paternity Leave

Salary : $80,000 - $90,000

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