What are the responsibilities and job description for the Customer Service Rep position at B&K Luxury Estates?
Join B&K Luxury Estates, a leader in the real estate industry renowned for offering exceptional properties and unparalleled client service. Located in the vibrant city of Phoenix, Arizona, we are seeking a dedicated and passionate Customer Service Representative who thrives in a face-to-face, dynamic environment. As a valued member of our team, you will play a critical role in delivering top-notch service, ensuring each client interaction reflects our commitment to excellence. Our company prides itself on fostering a welcoming and supportive workplace where your growth and achievements are celebrated. If you are an enthusiastic individual with a knack for problem-solving and a genuine desire to help others, this opportunity is perfect for you. We are inviting applications from candidates who are eager to make a meaningful impact and grow within a company that values positivity and innovation. Become a part of B&K Luxury Estates and contribute to a culture that prioritizes client satisfaction and exceptional service delivery.
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)
Health Insurance
Evenings Off
Responsibilities
Client Interaction : Provide courteous and efficient service to customers inquiring about our luxury estates.
Problem Solving : Address and resolve customer issues or concerns promptly.
Information Dissemination : Furnish clients with information regarding property listings, viewings, and availability.
Feedback Collection : Gather feedback to improve the customer service experience and escalate issues as necessary.
Data Entry : Accurately update customer information in our system after each interaction.
Team Collaboration : Work closely with other departments to ensure a seamless customer experience and accurate information flow.
Requirement
Experience : Previous experience in a customer service or call center environment is required.
Communication Skills : Excellent speaking and listening skills are necessary for effective client engagement.
Problem-solving : Ability to promptly resolve customer issues and concerns.
Customer-centric : A strong commitment to delivering exceptional service and customer satisfaction.
Technical Prowess : Familiarity with customer service software and phone systems.
Teamwork : Proven ability to work well in a collaborative environment.
Location : Must be able to work on-site in Phoenix, Arizona.
Salary : $52,000 - $62,000
