What are the responsibilities and job description for the Customer Service Rep position at Staci Americas?
We are looking for a few good CSRs with 3PL and/or Fulfillment experience. This position is not inside sales or call center driven. This is an opportunity to be the critical front line interface for customers in a multi-client third party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading! We have an exciting opportunity in our Avondale, AZ location:
Monday-Friday Full-Time/Overtime
Pay: $15-17
Needed:
The primary responsibilities of this position are to ensure that our customers’ inventory is received and managed properly and their orders are entered, filled and shipped accurately and timely. The Account Manager/CSR needs to identify issues and concerns addressed by customers and apply relevant policies to resolve the issue. They are the main contact for all client interactions and must apply problem solving techniques and project management methods to maintain strong client relationships.
Your Role and Responsibilities:
- Manage the customers’ order process and ensure orders are entered, filled and shipped accurately and timely
- Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
- Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
- Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
- Apply problem solving techniques and project management methods to maintain strong client relationships
- Responsible for weekly and month-end billing and any billing-related questions from customers
- Learn and understand Standard Operating Procedures for all account-related activities
- Manage the organization and filing of all customer order and shipping documents
What's Needed:
- At least 2 to 3 years of account management or business to business customer service experience, ideally within a multi-client warehousing environment
- Proven written and oral communications skills
- Ability to identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
- Ability to manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
- Understanding of business and financial implications of decisions and ability to align work with strategic goals
- Ability to communicate in a professional manner at all times with end users, customers, vendors and teammates, including senior management
- Ability to interact with diverse work teams
Keyword is Warehousing environment - please send us your resume today if you feel that this is your ideal position. We look forward to hearing from you.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $15 - $17
