What are the responsibilities and job description for the Level 2 IT Support Specialist - Must have MSP Experience position at B&L PC SOLUTIONS INC?
Benefits:
- 401(k) matching
- Competitive salary
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
*Must have experience working with an MSP*
About Us:
B&L PC is a leading Managed Service Provider (MSP) specializing in providing comprehensive IT solutions to businesses of all sizes. With a diverse portfolio of clients across various industries, we are committed to delivering top-notch IT support and innovative technology solutions.
Job Overview:
We are seeking a highly skilled Level 2 IT Support Technician with experience in the MSP industry to join our dynamic team. The ideal candidate will play a critical role in providing technical expertise, troubleshooting complex issues, and ensuring the smooth operation of our clients' IT environments.
Key Responsibilities:
- Provide advanced technical support to clients via phone, email, and remote assistance tools.
- Diagnose and resolve complex hardware and software issues, including network connectivity, server, and workstation problems.
- Perform proactive maintenance and monitoring of client systems to prevent potential issues.
- Collaborate with Level 1 support technicians to escalate and manage tickets effectively.
- Assist in the planning and execution of IT projects, including migrations, upgrades, and installations.
- Document and maintain accurate records of client configurations, issues, and resolutions.
- Conduct regular client meetings to discuss IT strategy, recommendations, and performance metrics.
- Stay updated on industry trends, technologies, and best practices to provide innovative solutions.
Qualifications:
- Minimum of 3 years of experience in IT support, with at least 3 years in an MSP environment.
- Strong proficiency in Windows and macOS operating systems.
- In-depth knowledge of networking protocols, configurations, and troubleshooting (TCP/IP, DNS, DHCP, VLANs, etc.).
- Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS, GCP).
- Proficient in Microsoft Office 365 and associated applications.
- Familiarity with remote monitoring and management (RMM) tools and professional services automation (PSA) platforms.
- Certifications such as CompTIA A , Network , and Microsoft certifications are a plus.
Benefits:
- Competitive salary and performance-based bonuses.
- Health insurance provided.
- Retirement savings plan with employer matching.
- Professional development and certification reimbursement program.
Background Checks will be performed for this position
Salary : $50,000 - $85,000
