What are the responsibilities and job description for the Buyer Account Representative position at B-Stock?
JOB SUMMARY
As a member of our Large Buyer Development team, the Buyer Account Representative will manage buyer order issues, including payments, disputes, and logistics, and offer general buyer support using their experience in B2B sales and operations. Additionally, this individual will work closely with our account management, product, sales, marketing, and operations teams to enable new transaction types and provide further operational support. This person will report directly to the Senior Director of Buyer Account Management.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Develop a comprehensive understanding of B-Stock's business model, platform, solutions, and value
- Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
- Generate new big buyer leads through prospecting/networking, including calling, qualifying/vetting, and scheduling meetings
- Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for large buyers
- Own and build trusting relationships with a subset of large buyers and prospective buyer clients
- Work cross-functionally and collaboratively to develop a cohesive end-to-end process across teams, partners, clients, and buyers
- Maintain constant awareness of markets, competitor activities, and challenges within assigned targeted prospects
- Exceed operational metrics: Successful transactions, total buyer spend, new large buyers, activated large buyers
- Up to 10% travel expectation - Joining team for meetings/events at our local offices and tradeshows
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- 1 years experience in Customer Service, Operations or Enterprise B2B Liquidation Sales or Account Management
- High School Diploma or Equivalent
- Excellent written and verbal communication skills
- Proven ability and willingness to work with tight deadlines and quick response times
- Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
- The ability to think creatively and find solutions to problems
- Work well independently, remotely, and collaboratively
PREFERRED QUALIFICATIONS
- Experience in Liquidation Sales or Logistics and Supply Chain
- Experience with and/or an understanding of the marketplace business model
- Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
- Experienced working in a start-up-like environment
- Desire to work in a detail-oriented environment with large transactions
The pay rate for this role will range between $24 to $26, per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
- Competitive compensation packages, including bonus and options
- Medical, Dental, and Vision benefits
- Paid Time Off, telecommuting, and matching 401(K)
- Support for continuing education
- Team offsites, social events, and extracurricular activities are a staple
- Snacks, drinks, and the occasional box of donuts
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Salary : $24 - $26
