What are the responsibilities and job description for the Operations Specialist position at B-Stock?
JOB SUMMARY
The Operations Specialist takes ownership of the auction creation, listing, and quality assurance processes, resulting in the creation of live auctions for sale on our platform. They will guide clients through this custom process to maximize recovery potential and minimize buyer disputes. This is a productivity-based role that requires fast processing power with a high level of accuracy and attentiveness to the needs of clients.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Strategically divides (i.e. "lots") master files of inventory into discrete auctions utilizing industry standards, which vary by marketplace and subject matter expertise, to maximize recovery and / or velocity depending on client needs.
- Documents and reports, as the subject matter expert, department and team member metrics including, but not limited to, auctions reviewed, errors made, and classification of errors.
- Demonstrates independent judgment and decision-making competencies to approve or review auctions as accurately as possible related to shipping information, item condition, lot composition, and scheduling.
- Determines and executes the best workflow to ensure auctions are created and reviewed within 24 hours of receipt from the client, including arrival and departure times.
- Fosters productive communication with Account Managers to work together in crafting custom strategies that exceed client expectations while maintaining efficiency, accuracy, and scalability
- Cultivates positive client relationships by acting as a strategic business partner on behalf of the department and company.
- Provides recommendations for improvement to existing technological tools to accommodate changes made by the client and / or improve the functionality and efficiency of the tools using specialized knowledge in online auctions.
- Identifies and submits process bottlenecks to management for greater visibility, and coordination across departments, and to develop and implement solutions.
- Create Microsoft Excel macros to automate consistently repeated steps in listing or QA processes
- Assists in onboarding new sellers / locations and streamlining processes.
- Provides expanded support to process and / or review additional auctions sent late by important clients as needed.
- Executes ongoing and intermittent projects to the benefit of clients and internal stakeholders.
MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES
PREFERRED QUALIFICATIONS
The pay rate for this role will range between $21 to $25, per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
THE COMPANY
B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.
While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater! At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform : annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.
We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com / careers /
OUR VALUES Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination / harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination / harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.
Salary : $21 - $25
