Service Writer/Parts

B & W Towing is looking for to hire one or two individuals for this role.

Please apply within.

Job description

Duties
- Oversee and manage the daily operations of the service & shop department.
- Ensure exceptional customer service by addressing customer inquiries and concerns.
- Coordinate and schedule service appointments to meet customer needs.
- Assign work orders to service technicians and monitor progress.

- Ordering Parts as needed from suppliers.
- Provide guidance and support to service technicians as needed
- Conduct quality control inspections to ensure work meets company standards
- Maintain accurate records of service orders, invoices, and customer interactions
- Stay up-to-date with industry trends and advancements in automotive service

Requirements

- Proven experience in automotive service management.
- Strong knowledge of automotive diagnostics, repair, and maintenance procedures for diesel and automotive.
- Excellent communication and interpersonal skills for effective customer interaction.
- Ability to transmit technical information in a clear and understandable manner.
- Solid understanding of mechanical systems and components.
- Exceptional organizational and multitasking abilities to handle multiple priorities
- Proficient in using computer software for service writing and recordkeeping. Also diagnostic computers for repair.
-Attend all safety meetings.

Benefits:

• 401k
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Job Type: Full-time

Pay: $21.89 - $26.36 per hour

Expected hours: 40 – 43 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Ability to Relocate:

• Painted Post, NY 14870: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $26