Help Desk Support Specialist

The Town of Blackstone is looking for a Help Desk Support Specialist to provide front-line IT support for Town Hall, Public Works, and Public Safety departments. This role will assist users with technical issues, manage service requests, and ensure the smooth operation of end-user devices and software.

Key Responsibilities:

• Serve as the first point of contact for IT-related issues, providing technical assistance via phone, email, and in-person support.
• Diagnose and troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and maintain Windows 10/11 workstations, Office 365, and Google Suite applications.
• Assist users with email, cloud storage, printers, and VoIP system support.
• Manage help desk tickets and escalate unresolved issues to higher-tier support.
• Perform basic network troubleshooting and assist with system updates and security patches.
• Support mobile devices and remote access configurations.
• Maintain IT documentation, including user guides and troubleshooting steps.
• Provide user training on software applications and IT best practices.
• Assist with inventory management of IT equipment and software licenses.
• Experience with help desk ticketing systems and troubleshooting methodologies.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize multiple requests.
• Must be available for on-call support for urgent IT issues.

Job Type: Full-time

Pay: $40.00 - $60.00 per hour

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Blackstone, MA 01504

Salary : $40 - $60