What are the responsibilities and job description for the Inbound Call Center Agent position at B5 Expert Solutions?
We are a customer-focused company looking for motivated and enthusiastic Inbound Call Center Agents to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, we would love to have you on board! As an Inbound Call Center Agent, you will provide exceptional service by assisting customers with inquiries, resolving issues, and offering solutions.
Job Description:
As an Inbound Call Center Agent, you will be responsible for handling incoming customer calls, providing accurate information, and addressing inquiries or concerns. You will ensure that each customer has a positive experience and their needs are met in a professional, courteous, and efficient manner. The ideal candidate will have strong communication skills, a customer-centric attitude, and the ability to thrive in a team environment.
Key Responsibilities:
- Handle a high volume of inbound calls from customers, providing support and assistance.
- Address customer inquiries, concerns, and complaints in a professional and empathetic manner.
- Provide accurate information about products, services, and company policies.
- Resolve issues and troubleshoot problems to ensure customer satisfaction.
- Process orders, cancellations, and returns as needed.
- Maintain detailed and accurate records of customer interactions and transactions in the system.
- Upsell or cross-sell services and products where appropriate.
- Meet or exceed performance metrics, including call resolution time and customer satisfaction.
- Follow up with customers to ensure all issues are resolved and they are satisfied with the service provided.
- Participate in ongoing training and development to improve product knowledge and customer service skills.
Qualifications:
- High school diploma or equivalent required (Associate’s or Bachelor’s degree is a plus).
- Previous experience in a call center or customer service role preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and the ability to handle customer complaints effectively.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Ability to work well independently and as part of a team.
- Positive attitude, patience, and professionalism.
Compensation and Benefits:
- Competitive hourly wage based on experience.
- Health, dental, and vision insurance.
- Paid time off (PTO) and paid holidays.
- Retirement savings plan (401k) with company match.
- Opportunities for career growth and advancement.
- Employee training and development programs.
- A positive and supportive work environment.
Job Type: Full-time
Pay: $18.13 - $20.93 per hour
Shift:
- Day shift
Work Location: In person
Salary : $18 - $21
