What are the responsibilities and job description for the Inbound Call Center Agent position at Careington?
Careington International Corporation is a solutions-oriented company. An established leader, we have been a trailblazer in the field of discount health care since 1979. Over the years, our mission has remained the same, to create discount health programs that are marketable to the employer, profitable to the provider and economical for the member. In response to a growing demand for our products and services in recent years, our growth means that we continuously strive to recruit innovators to join our fast-paced, forward-thinking team.
Careington International provides contemporary nontraditional health, wellness, and lifestyle benefits. We serve more than 30 million members across all Careington companies, brands, products, and services.
Job Details:
- Location: 6435 Flyers Way, Frisco, TX 75033
- Training: 11 days of training from 8:00 a.m. - 4:30 p.m., Monday to Friday at the above location. 100% attendance required
- Post-Training: Assigned 8 hour shifts onsite between 7:00 a.m. to 7:00 p.m. CST, Monday to Friday at the above location
- Bilingual Bonus: Possible pay increase for English-Spanish speakers after evaluation
Skills:
- Ability to use multiple computer screens with up to six software applications open at once to toggle through during inbound phone calls from customers or providers
- Experience working with MS Office Suite (Word, Excel & Outlook)
- Professional, patient, and helpful phone manner with the ability to build strong customer relationships is vital for success
- Prior Call Center experience is preferred for this opportunity
- Bi-lingual (Spanish) is a plus
Requirements:
- Employment interviews will be conducted onsite at 6435 Flyers Way Frisco, TX 75033.
- This job requires you to work five days per week, Monday through Friday at the above address.
- Required to use a wired headset
- Able to pass a drug screen and background check
Benefits:
- This is a full-time position with benefits available to you and dependents on the first day of the month following 60 days of employment.
- Accumulated paid time off, 11 paid holidays each year, access to a 401K plan with Fidelity, and ability to advance your career within the company.
- Pay days are the 15th and last day of each month
Please the watch the video link listed below for more information about this role at Careington International Corporation in Frisco, TX
https://youtu.be/G0drWftRhiQ?si=WZ9tUd7XgviBW5TQ
