B2B Learner Success Manager, Americas

Enjoy working as an individual contributor and are passionate about learning languages? Join us! We are seeking a B2B Learner Success Manager, Americas to join our fast-growing US team. You will play a crucial role growing engagement with our learners within the businesses we support.

About the Role:

There's never been a better time to join our team at Babbel for Business — the international market leader in digital language learning programs.

Our momentum in the Americas kicked off last year, with our US team tripling in headcount while exceeding revenue goals by delivering a best-in class solution to an age-old problem. Now, we're continuing to expand our business offering across the Americas as part of our global international growth strategy to create mutual understanding through language across the world.

We are seeking a B2B Learner Success Manager, Americas to join our US team. This role reports to the Head of Customer & Learner Success. We're looking for candidates located in the NYC or Chicago area for this role. If you're located in NYC, we have a hybrid work set up requiring 3 days/week in office.

You will:

• Enable our B2B learners to use our product successfully
• Identify and assess our learners' needs
• Share learnings with our internal teams
• Own and actively drive our learners engagement process
• Collaborate effectively with our Customer Success Team
• Facilitate Learner onboardings
• Optimize, update and improve upon existing content for learner motivation
• Contribute to the creation of new content and ideas to drive learner motivation and success
• Establish and maintain a trusting relationship with our customers and learners
  
  

You are:

• Organized, transparent, creative, proactive, flexible and team-oriented
• Passionate about languages and cultures
• Energized by training and teaching others to succeed
  
  

You have:

• Fun speaking with people on the phone, digital meetings and by email
• Editorial skills including writing, editing, proofreading and storytelling
• Experience with the digital learning content development and/or teaching online
• Experience working with Hubspot / similar CRM platforms
• Experience working with a Customer Success Tool a plus (Gainsight or Vitally)
• Preferred language skills: Spanish
• Some experience with project management, even at a basic level
  
  

Benefits

• Working at an international start-up with a strong sense of mission
• Bonus eligible and generous 401K matching
• Responsibility from day one; you can make an impact!
• Strong skill and career development, frequently working closely with the SVP, CEO and other managers
• 20 PTO days every year with additional tenure-based days after 2 years
  
  

Salary Information:

• In New York City, the reasonable annualized full-time salary for this role is $75,000 - $85,000 with the potential to earn additional income through our competitive bonus structure. Placement within this salary range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level
• For all other locations, the reasonable annualized full-time salary range for this role is in line with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level
  
  

Babbel is an equal opportunity employer committed to diversity and inclusion.