Description : Position Summary
The Warranty and Project Coordinator oversees warranty services, project coordination, and transaction sales activities, ensuring smooth operations and customer satisfaction in a single-family home building company. This blended role combines hands-on technical expertise, administrative support, and customer-focused responsibilities, requiring multitasking, organization, and excellent communication skills.
Requirements : Key Responsibilities
1. Warranty Management :
- Serve as the primary contact for homeowners regarding warranty issues, providing exceptional customer service.
- Investigate and resolve warranty concerns, performing minor repairs or replacements as needed.
- Document warranty claims in Buildertrend or similar software, ensuring timely and accurate resolution.
- Address warranty calls, including those outside of business hours.
- Analyze recurring warranty claims to identify potential construction or design improvements.
2. Project Coordination :
Manage the permit submittal process for new construction projects.Organize and audit project files and folders in Buildertrend to ensure accuracy and compliance.Coordinate utility orders for gas and electrical lines for new builds.Assist superintendents with administrative and logistical tasks.Manage Builder's Risk policies, SWPPP compliance, and rebates.Verify that homeowners have set up utilities post-closing and follow up two weeks after closing to address any concerns.3. Transaction Sales Coordination :
Collaborate with the Sales Manager to prepare and organize closing documents.Coordinate with title companies to facilitate the closing process and ensure all documentation is complete.Maintain and manage sales folders and files in SharePoint or similar platforms.Provide photographic tours of existing homes for marketing and website purposes.Qualifications and Skills
Education & Experience :
Bachelors Degree in Construction management or equivalent degree / experienceFamiliarity with Buildertrend, SharePoint, or other construction and administrative software is highly desirable.Experience in real estate transactions and documentation is a plus.Skills :
Strong multitasking and organizational skills.Excellent verbal and written communication abilities.Proficiency in construction management and administrative software.Problem-solving and analytical skills to identify and resolve issues efficiently.Personal Attributes :
Calm under pressure and able to handle challenging customer interactions.Positive attitude and strong interpersonal skills.Flexible and adaptable, willing to take on diverse responsibilities.Physical Requirements
Ability to perform minor repair tasks and inspect construction sites.Occasional lifting, bending, and physical activity required.Travel to construction sites, homeowner properties, and title companies as needed.Work Environment
A combination of fieldwork, office work, and customer interaction.Fast-paced environment requiring flexibility and adaptability.Compensation and Benefits :
Competitive salary based on experience.Comprehensive health, dental, vision, and life insurance coverage.PTO, holiday, and sick leave benefits.Opportunities for professional growth within the organization.Bach Companies is an equal-opportunity employer committed to diversity and inclusion in the workplace.
PI04da8a2d398f-37456-36474094
