What are the responsibilities and job description for the Virtual ReceptionistLegal Intake Specialist position at Back Office Betties?
This is a remote position.
We are in need of a friendly tech savvy confident problem solver who is serviceoriented to fill the position of a virtual receptionist / legal intake specialist for our virtual call center. If you are resourceful and learn quickly we provide legal receptionist and intake training. No legal experience required! Our ideal candidate will thrive working from home have a high attention to detail and enjoy a fastpaced work environment. If this sounds like you keep on reading!
We are a boutique virtual receptionist service for law firms in the United States and Canada. Our clients rely on us to be the first impression and the voice of their law firm. Law firms invest a lot of money in Back Office Betties in order to provide their own callers with a worldclass customer service experience meaning that we must continually be the best at what we do. With that being said the Legal Intake Specialist is the most important role in our company! Our Legal Intake Specialists go above and beyond to provide exceptional customer service through detailed call handling instructions scheduling appointments answering FAQs taking messages and transferring calls.
What does a day in the life of a Legal Intake Specialist look like We are glad you asked! A typical Legal Intake Specialist takes about 90120 calls per day. This is a very fast paced environment! Calls are typically backtoback throughout the day. You are answering for about 60 different law firms on any given day. This means each call is unique. One second you might be answering for a criminal attorney that has a potential new client on the line. The next call might be opposing counsel on a case wishing to speak with the attorney. Being confident is key! You never know what call is coming next. While you are going through your day you are supported by an exceptional team of Betties via our team chat. If you have a mean GIF game you will fit right in!
Core Values :
- Be a Good Human : Do the right thing even when it s tough. Act with integrity prioritize the "we" before the "me" and always focus on what s right not who s right.
- Be a Boss : Take ownership figure it out and make it happen. No excuses just results. Lead the charge and get it done.
- Be a Goal Digger : Dream big aim high and exceed expectations. Stay curious hungry and always ready to grow. Your Agame is the only game.
Requirements
Benefits
Get ready this is the best part....
You MUST complete our survey. (k). We will not review applications that are missing a survey. You must reside in AZ, NV, TX or FL. Available shifts between the hours of 5am - 5pm PST, Monday-Friday (must be available for an 8-hour shift daily) Customer service or telephone experience preferred Quiet home office space (background noise such as pets or children may lead to termination) Internet speeds of 75 MBPS (visit Fast.com to check. CenturyLink, Verizon, and AT&T are banned ISP due to the unreliability of their network) A wired Ethernet connection. Wifi is a security risk and can also cause a spotty connection.
Key Skills
Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette
Employment Type : Full Time
Experience : 0-1 years
Vacancy : 1
Hourly Salary Salary : $ 17 - 19
Salary : $100
