What are the responsibilities and job description for the New Patient Experience Specialist position at Back To Health Non-Surgical Solutions?
Hiring: New Patient Experience Specialist – Creating Exceptional First Impressions
Are you a detail-oriented, organized, and people-focused professional who thrives in a structured, goal-driven environment? Do you love creating seamless, high-quality experiences for clients while ensuring operational efficiency? If so, we want you to join our team at Back to Health Non-Surgical as a New Patient Experience Specialist!
About Us
At Back to Health Non-Surgical, we specialize in providing cutting-edge, non-surgical treatments for pain relief and mobility restoration. Our patient-first mission, innovative care approach, and commitment to excellence set us apart. As the first point of contact for new patients, you will play a crucial role in delivering an outstanding experience while maintaining process-driven efficiency.
Why This Role is for You
As a New Patient Experience Specialist, you’ll be the organized, detail-oriented professional who ensures every new patient journey is smooth, structured, and welcoming. You’ll work within established systems to ensure a seamless intake process, setting the foundation for exceptional care.
What You’ll Be Responsible For:
✔Managing the new patient journey, ensuring a smooth, efficient, and welcoming experience.
✔Following structured intake procedures to gather, verify, and input patient information accurately.
✔Scheduling and confirming appointments with precision, ensuring optimal efficiency in our workflow.
✔Communicating with patients professionally and warmly, setting expectations and answering initial questions.
✔Tracking and optimizing key performance metrics related to new patient onboarding.
✔Collaborating with the team to ensure operational efficiency and alignment with our mission.
✔Following data-driven processes to enhance patient engagement and retention.
Who You Are:
✔A BN Personality Type – highly structured, detail-oriented, and process-driven.
✔A people-focused professional – you create welcoming experiences while maintaining efficiency.
✔An organized problem-solver – you keep track of multiple tasks while ensuring accuracy.
✔A clear communicator – you provide clarity and structure in every interaction.
✔A data-driven decision-maker – you understand the importance of tracking and optimizing the patient journey.
✔An emotionally self-regulated individual – you stay composed and professional in high-paced environments.
What We Offer You:
✔A key role in shaping the first impression of our practice.
✔An opportunity to work in a structured, high-performance environment with a strong mission.
✔A dynamic and supportive team culture focused on excellence.
✔Competitive salary and benefits package.
✔Professional growth opportunities to enhance your skills and career development.
How to Apply:
If you’re ready to play a vital role in delivering exceptional patient experiences, we want to hear from you!
Submit your resume and a cover letter detailing how your skills align with our mission and core values.
Join us at Back to Health Non-Surgical and become a critical part of our patient-first experience. Apply today!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Professional development assistance
- Uniform allowance
Schedule:
- No weekends
Work Location: In person
Salary : $18