What are the responsibilities and job description for the Logistics Account Coordinator position at Backhaul Direct, LLC?
Are you a problem solver by nature or a quick on your feet thinker? Backhaul Direct is calling all contenders for a Logistics Account Coordinator for our Indianapolis, IN office. The Logistics Account Coordinator is on our operations team and is responsible for assisting our account managers. This Logistics Account Coordinator requires great communication skills, energetic personality, and a strong work ethic. The ability to comprehend complex situations and foresee what needs to be accomplished to achieve success is essential to this position.
Who is Backhaul Direct?
An innovative 3PL provider—unyielding in our commitment to manage, streamline, and relentlessly deliver effective freight solutions. Backhaul Direct has been evolving since 2004—from a small start-up to becoming a major domestic and international logistics provider. BHD's balanced approach towards innovation and customer service gives our shipping clients the ability to stay ahead of the curve, while still receiving one-on-one personal attention.
What will you do as the Logistics Account Coordinator?
- Act as an overall communicator between both Account Manager(s) and Carrier Sales Representatives
- Work with the Carrier Sales team to verify loads are brokered and approving rates
- Negotiate with Carrier Sales team on getting loads covered, pricing, and other tasks associated
- Work quickly to identify and resolve problems/issues that develop and notify all parties involved
- Responsible at times to dispatch and track assigned carriers with the accurate load information
- Resolve customer service and billing issues regarding shortages, damages, and/or delays
- Assist Account Manager(s) in new account onboarding to ensure customer and internal requirements are achieved
What qualifications do you need to become a Logistics Account Coordinator?
- Bachelor’s degree in business, logistics, supply chain, or management preferred
- Previous experience in logistics
- Strong work ethic and self-driven
- Confident decision-making skills, and ability to maintain composure in stressful situations
- Exceptional verbal, written, and face-to-face communication skills
- Strong sense of urgency to complete tasks in order to thrive in a fast-paced work environment
- Effective, professional communication
- Strong negotiation and persuasion skills
Why choose Backhaul Direct as a Logistics Account Coordinator?
- Competitive salaries
- Nonexistent dress code (disclaimer: public nudity is highly discouraged and probably illegal)
- Strong fundamentals about who we are (Our Fundamentals | Backhaul Direct)
- Robust benefit packages (including medical, dental, vision, life, disability, 401k match, PTO, and paid holidays)
- Internal growth opportunities for high performers
- This is an in-office position.
Backhaul Direct provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
