What are the responsibilities and job description for the Phone Operator position at backstreet?
Job Summary
We are seeking a dedicated and professional Phone Operator to join our team. The ideal candidate will be responsible for managing incoming calls, providing exceptional customer service, and ensuring smooth communication within the organization. This role requires strong clerical skills, attention to detail, and the ability to effectively communicate with diverse clients.
Duties
- Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.
- Utilize phone systems to manage call routing and dispatching as needed.
- Maintain accurate records of calls and messages for follow-up actions.
- Provide administrative support by performing clerical tasks such as data entry and filing.
- Assist with front desk duties, including greeting visitors and managing appointments.
- Communicate effectively with team members to ensure seamless operations.
- Demonstrate excellent phone etiquette while interacting with clients and colleagues.
Skills
- Strong clerical skills with a focus on organization and accuracy.
- Experience in dispatching or managing call traffic is preferred.
- Proficient typing skills for efficient data entry.
- Multilingual or bilingual capabilities are a plus, enhancing communication with diverse clientele.
- Familiarity with administrative tasks and front desk operations.
- Knowledge of phone systems and their functionalities.
- Excellent communication skills, both verbal and written, to convey information clearly.
- A professional demeanor with a commitment to providing outstanding customer service.
Join our team as a Phone Operator where your skills will contribute to our mission of delivering exceptional service!
Job Type: Full-time
Pay: $35.00 - $38.00 per year
Schedule:
- Morning shift
Work Location: In person
Salary : $35 - $38
