What are the responsibilities and job description for the Customer Service Representative/Dog Daycare Worker position at Backyard Dog Care & Boarding, Inc?
We are looking for someone who is available 15-20 hours/week and can work weekends and evenings mostly - (we have shifts from 645am-715pm every day)
Primarily will be working front desk after training (training in all dog areas so you understand how we work and can explain it to potential clients). Can have hours working in dog areas if want more hours than front can provide.
Customer Service Representative
Duties:
- Provide exceptional customer service to clients via phone, email, and chat
-Be on time to shift.
-Ability to multi-task a must
-Knowledgeable about dog issues and ability to convey them effectively and tactfully to owners
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Upsell products and services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Check dogs in and out of facility
Skills:
- Strong customer service skills with the ability to communicate effectively and professionally
- Excellent phone etiquette and active listening skills
- Ability to analyze customer situations and provide appropriate solutions
Dog Care Worker -
Duties:
-Provide excellent care to all dogs in your area
-Make sure health and safety of dogs is ensured
-Be on time to your shift
-Basic/Deep cleaning as assigned during your shift (posted schedule so you always know expectations)
-Clean up after dogs - poop/pee/etc
-Play with dogs - help them have fun experience!
Evening shifts available. If you are interested in more hours you can work in the dog area with the dogs as well as front desk - details available at interview
If you are a motivated individual who enjoys providing excellent customer service, we would love to hear from you. Apply now to join our team of dedicated Customer Service Representatives.
Job Type: Part-time
Pay: From $13.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
- Rotating shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13