What are the responsibilities and job description for the Client Advocate position at Bader Law?
Bader Law is a purpose-driven law firm guided by the principles of the Entrepreneurial Operating System (EOS). As an EOS organization, we prioritize a culture of accountability, transparency, and strategic growth. Our mission is to stand as champions, advocating, defending, and protecting those suffering from injury and loss. By providing access to the highest quality legal and medical services, we empower the injured to maximize their recovery – physically, financially, and emotionally.
The ideal candidate is passionate about making an impact through a purpose-driven organization. This individual will exemplify our core values and guiding principles to achieve extraordinary results.
Core Responsibilities
As the Client Advocate 1, the primary responsibilities include:
Responsibilities:
- Receives incoming client calls and initiates outbound calls to potential clients, as received electronically and by live transfer
- Uses discretion and independent judgment in handling client claims and forwards completed intake to appropriate attorneys for review
- Uses software to enter all case and client details, and maintains detailed logs and task history within the database
- Conveys accurate information to clients regarding different case types with confidence and assurance
- Sets the tone and pace of all calls, while maintaining a professional attitude and showing empathy and patience when speaking with potential clients
- Demonstrates ability to converse with varying client personalities to collect pertinent details to determine the viability of their case
Requirements:
- Prefer but not required (1 year of Intake/Call Center for Worker's Compensation or Personal Injury)
- Require a High School Diploma from an accredited High School or GED from an accredited institution
- Experience managing Inbound and/or Outbound calls
- Sales and customer service experience is highly valued
- Previous experience with CRM and case management software is preferred
- Additionally, possesses the ability to accurately translate verbal information into written correspondence to CRM Software
- Demonstrate the ability to prioritize and escalate client calls appropriately
- Possesses technical capability and proficiency with Microsoft Office Suite
- Perform work in a detail-oriented and methodical manner
- Various shifts available Monday through Friday and weekends.
