What are the responsibilities and job description for the IT Support Technician position at Badger Daylighting?
The IT Support Technician provides Tier 2 support to all Badger Team Members. The role primarily involves supporting Badger’s Tier I team by handling escalations, service calls and managing equipment. They are also responsible for contacting Badger customers directly to diagnose and troubleshoot technical issues and difficult problems. The products you may support include Windows laptops, iOS phones and iPads, Microsoft 365 Suite, InTune, Microsoft Exchange Mailbox, Microsoft Teams, KeyScan, Active Directory, Apple Business Manager, All Badger owned hardware.
Salary: The salary for this position will be commensurate with education or work experience.
What You Will Be Doing.
Manages O365, client handling, ticket management, remote troubleshooting, service desk and other related experience.
- Creates and provides user-training and maintains documentation for O365 processes.
- Utilizes Microsoft PowerShell to create and manage scripts in Exchange.
- Administers the management for the creation/upkeep of Intune policies.
- Oversees Asset Tracking Management for Hardware and stock levels
What We Are Looking For.
- Education: Bachelor’s Degree in Computer Science or other related, or combination of education and experience.
- Microsoft 365 – 3 years (Preferred)
- Windows: 3 years (Preferred)
- Active Directory: 3 years (Preferred)
- Microsoft Intune w AutoPilot – 1 year (Preferred)
- PowerShell – 1 year (Preferred)
What You Will Get In Return.
- Generous salary and bonus program(s)
- Low-cost Medical, Dental, and Vision insurance
- Retirement plan with employer matching contributions
- Attractive vacation programs
- Inclusive Group Life insurance
- Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
- Rewarding employee referral program
- Valuable employee training program(s)
