IT Desktop Support Technician

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500 employees globally, with over 30 locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Job title: IT Desktop Support Technician

Job Location: Indianapolis, IN 46219 (Onsite)

Project Duration: 1 year contract

Shift: 2nd Shift: Monday-Thursday, 3PM-1AM EST (10-hours shifts)

Job Summary:

IT Desktop Support will provide IT support services for assigned facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations.

Required Skills:

• Field Services

• Windows Operating Systems (Windows 10, Windows 11)

• Office 365, and Microsoft Software (SharePoint, Teams, Visio)

• PC Hardware troubleshooting and PLC's, scanners, printers

Responsibilities:

• Minimum of 4-6 years of experience supporting manufacturing and warehouse environments.

• High-level functional and technical knowledge of Microsoft Windows Operating Systems (Windows 10, Windows 11), Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016), Office 365, and Microsoft Software (SharePoint, Teams, Visio).

• Experience with mobile operating systems (Apple iOS, Android, Windows CE).

• Outstanding verbal and written communication skills, able to communicate technical issues in a non-technical manner.

• Experience with PC hardware troubleshooting.

• Experience with serial-based technologies (PLCs, scanners, printers) and handheld scanners.

• Basic audio-visual support.

• Experience supporting label, laser, and multifunction printing.

• Broad technical IT knowledge and awareness of industry trends.

• Operational excellence in root cause analysis, process improvement, risk reduction, security, and controls, change management.

• Advanced troubleshooting skills.

• Relationship management and conflict resolution skills.

• Experience with telephony technologies.

• Exposure to a broad spectrum of IT applications and architecture.

• Ability to work in cross-functional teams and as part of a virtual team.

• Ability to multitask and prioritize effectively.

• Self-motivated problem solver with limited supervision.

• Onsite position.

• Degree in computer science, IT, or related field.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

• America's Most Honored Businesses (Top 10%)

• Awarded by USPAAC for Fastest Growing Business in the US

• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)

• Fastest 50 by NJ Biz (2020, 2019, 2020)

• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)

• Top 100 by Dallas Business Journal (2020 and 2019)

• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)

• 2019 Spirit of Alliance Award by Agile1

• 2018 Best of the Best Platinum Award by Agile1

• 2018 TechServe Alliance Excellence Awards Winner

• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Thanks & Regards

Abhishek Kumar

Sr. Technical Recruiter

201-365-4885

abhishek@net2source.com