What are the responsibilities and job description for the Tier 2 IT Desktop Support position at Brooksource?
Tier 2 IT Desktop Support
Location: Onsite, Downtown IN | Monday–Friday, 8 AM – 5 PM
Contract: 6-Month Contract-to-Hire
Role Overview:
We are seeking a Tier 2 IT Support Technician for our retail real estate client, a leader in managing shopping centers and commercial properties. The ideal candidate will have a strong technical foundation, excellent problem-solving skills, and experience working in corporate IT environments.
Key Responsibilities:
- End-User Support: Provide Tier 2 technical support, primarily for HQ employees, including virtual assistance.
- Device Management: Support Windows & Mac (100 Macs), iPhone/iPad deployment, and laptop imaging & deployment.
- System Administration: Handle Active Directory tasks (password resets, unlocking accounts).
- Intune & Print Management: Manage Intune MDM and multi-function printers.
- KPI-Driven Performance: Maintain SLA compliance—most issues resolved within 3 days and contribute 2 knowledge base articles per month.
Requirements:
- 3-4 years of IT support experience
- Experience in 400-500 user environments
- Strong knowledge of Windows OS, Mac, iPhone/iPad deployment
- Experience with Intune, Active Directory, and Imaging/Deployment
- Ability to work efficiently within defined SLA/KPI metrics
Additional Details:
- Interview Process: Two rounds, virtual
- Downtown Parking Covered
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Salary : $25 - $30
