What are the responsibilities and job description for the Desktop Support Technician position at Ovation Workplace Services?
JD:
- Troubleshooting and Support: Provide expert troubleshooting and support for Windows 10 and 11 operating systems, ensuring minimal downtime and optimal performance.
- Imaging and Deployment: Perform imaging and deployment of laptops, desktops, and tablets, ensuring all devices are configured according to company standards.
- Hardware Support: Diagnose and resolve hardware issues for laptops, desktops, and tablets, including component replacements and upgrades.
- Onsite Support: Deliver onsite hands and feet support.
- Customer Service: Maintain a high level of customer satisfaction by providing timely and effective support, and by communicating clearly and professionally with end-users.
- Documentation: Create and maintain detailed documentation of support activities, configurations, and procedures.
- Collaboration: Work closely with other IT teams to ensure seamless integration and support of IT systems and services.
Job Type: Full-time
Pay: $47,000.00 - $49,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Desktop support: 5 years (Preferred)
Work Location: In person
Salary : $47,000 - $49,000
