What are the responsibilities and job description for the Desktop Support Technician position at The Jane Pauley Community Health Center, Inc?
Welcome to Jane Pauley Community Health Center! We are seeking a Desktop Support Tech to join our IT/IS Department.
Our competitive employment offerings include:
Have Balance: Investing in YOU
- Office hours M-F, 8 a.m.-5 p.m.
- Medical, vision, and dental plans
- Generous vacation time
- 401K plan and match at 6%
- Paid life insurance plans
- Work anniversary recognition
Be Supported: A Team-Based Approach
- A support structure to care for diverse patient populations
- Opportunities to grow your skills, while improving our organization
- Direct access to and communication with executive leadership
Change Lives: Caring for Our Communities
- Federal and grant funding to help those who need it most
- Key partnerships with major health systems and local groups
- Commitment to diversity, equity, and inclusion in meeting needs of our patients and employees
Job Summary: Desktop Support Tech
The Desktop Support Tech provides PC hardware and software support to all Jane Pauley Community Health Network, Inc. users.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
- Provides technical hardware and software support to all JPCHC users.
- Installs and moves equipment as needed.
- Identifies and troubleshoots network and phone issues.
- Provides client networking connectivity and telecommunications support.
- Maintains and tracks hardware inventory.
- Tracks, maintains and documents user support issues.
- Desktop/Laptop, phone and printer set-up and maintenance.
- Engage with vendors/providers to support hardware, software and other IT Services
- Provides status updates and reports to Project Lead/Managers.
- Assists and consults with other analysts on various support issues or projects.
- Identify needs for function-specific new policies and procedures; and to implement upon approval.
- Demonstrates ability and skill in written communication and interpersonal skills.
- Safe driving and operation of a vehicle as necessary to perform job duties. Must have reliable transportation and proof of insurance.
Education / Experience:
- Positive attitude and good customer service skills.
- Work well in a team environment.
- Desire to learn and take direction.
- Excellent oral and written communication skills.
- Knowledge of PC hardware/software components.
- Associates degree in related field or professional experience of two (2) or more years.
- Experience with supporting Microsoft Windows and Active Directory preferred (not required).
- CompTIA Healthcare IT, A , and/or Network certifications preferred (not required).
- In lieu of certifications, proven technical knowledge and experience can be accepted.
- The ability to life up to 50 lbs.
- Must demonstrate and understanding of health care needs of diverse populations and the capacity to organize health services around diverse needs.
More about Jane Pauley Community Health Center:
Join a rewarding place to make a difference.
Working at Jane Pauley Community Health Center (JPCHC) is more than a job. It is a place to achieve work-life balance and join a collaborative team that makes a direct impact on our local communities in Central Indiana.
Our mission as a Federally Qualified Health Center (FQHC) is to promote a healthy community through the provision of accessible, respectful, and integrated healthcare with local partners to any and all individuals and families, regardless of insurance status. It is for this reason Indys own Emmy-winning TV news personality Jane Pauley lends her name to our organization. Today, we are experiencing exciting growth to which you can lend your talents!
Invest your skills in changing lives and let us invest in you! Thank you for considering being part of our passionate team.
