What are the responsibilities and job description for the Central Dispatcher position at Badger Infrastructure Solutions?
Job Description
The dispatcher schedules, coordinates, dispatches, and monitors Badger units within a defined region following national processes and procedures. This role requires the flexibility to work nights and weekends.
Salary: The salary for this position will be commensurate with education or work experience.
What You'll Be Doing
What You'll Get In Return
Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.
We Hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.
There has never been a better time to join the Badger team.
The dispatcher schedules, coordinates, dispatches, and monitors Badger units within a defined region following national processes and procedures. This role requires the flexibility to work nights and weekends.
Salary: The salary for this position will be commensurate with education or work experience.
What You'll Be Doing
- Manages dispatch calendar (Google calendar, etc.)
- Manages daily dispatch activities (availability and time approval by Branch Manager (BM), dispatching closest trucks, etc.)
- Converts opportunities to sales requests (SR) and confirms with owner (Outside Sales Representative (OSR) or Branch Manager (BM))
- Answers central dispatch phone line in a timely and professionally
- Processes requests from existing (standard) customers
- Gathers and shares information with Outside Sales Representatives (OSRs) and Branch Managers (BMs) for new or custom (non-standard) customers, to aid with customer service and communication
- Reviews job details (notes, PO, contract equipment needs, etc.) before dispatch and troubleshoots if items are missing or incomplete
- Ensures necessary operator training is complete and job site certificates have been obtained prior to work commencing
- Manages 811 calls (“one calls”)
- Monitors and ensures all jobs in Field Operations module have been started and completed per schedule
- Follows-up with customers to ensure service satisfaction (end of day) and to inquire about future needs
- Communicates with operators as needed regarding dispatch and with Ops and Sales as necessary
- Education: high school diploma or GED
- 1-2 years dispatch experience, preferred
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
- Knowledge of computers for scheduling and other dispatching duties, Oracle Field Operations module preferred
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment
- Fully applies oneself to the requirements of the position
What You'll Get In Return
- Generous weekly pay and overtime opportunities
- Low-cost Medical, Dental, and Vision Insurance
- Retirement Plan with Employer Matching Contributions
- Attractive Vacation Programs
- Inclusive Group Life Insurance
- Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits
- Rewarding Employee Referral Program
- Valuable Employee Training Program(s)
- Per Diem
Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States.
We Hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger.
There has never been a better time to join the Badger team.
