Voice Engineer (Full Performance)

Job Description

BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie and a shared ambition to lead the world in defense technologies and national security services. We offer flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom.

Do you enjoy working on a small team and working with great people? We are a small team and are looking for a Voice Engineer with a minimum of 3 years relevant experience and a Bachelor’s Degree. If you enjoy contributing to small teams and possess an aptitude for getting things done, this may be the job for you.

Required Education, Experience, & Skills

We are seeking a highly skilled Voice Engineer Expert to join our dynamic team. Candidates must possess experience in each of the following skillsets :

• Design, test and deploy new Voice infrastructure
• Implement next generation voice system technology (1st article voice engineering)
• Participate in the security accreditation process for all systems
• Provide certificate management for all systems
• Perform system upgrades and patching for hardware and software
• Provide voice system engineering for new site standup
• Provide Tier 4 engineering support for all Voice systems
• Design, test and deploy call center technology. In addition to providing user training and transition plans
• Perform variety of tasks associated with call routing and trunking within the assigned platforms
• Participate in meetings with clients and internal departments to understand system requirements
• Design, test and deploy call center technology. Additionally provide user training and transition plans
• Monitor and ensure compliance to standards, policies and procedures
• Work in an enterprise IT environment with specific task related to Voice
• Collaborate with network engineering and other telecom engineers in integration activities involving telephony or call center
• Hands-on experience with current secure communications devices (VoIP phones, STEs Viper and other devices) and infrastructure components (communications lines - POTs / ISDN / Leased line, PBXs, encryption devices, conference bridges, call management servers)
• Experience with Skype for Business, Avaya Communication Manager, Call Center technology design and best practice

Preferred Education, Experience, & Skills Preferred experience :

Preferred certifications, but not required :

Pay Information

Full-Time Salary Range : $115779 - $196825

Please note : This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits : At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered : health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and / or job specifics.

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

Salary : $115,779 - $196,825